Ligon Reginald DDS

Proceed with caution. I decided to write this review in hopes I can save someone else the pain I'm dealing with. I went to Ligdon Dental because one of the fillings in my molar was coming out and I wanted to get the tooth pulled since it’s so far in the back you can’t see it. The doctor talked me into getting a crown instead and I agreed. They ended up putting a crown on the wrong tooth. They initially tried to blame me by telling me they told me the tooth that they capped needed a cap as well, which was irrelevant because I explicitly told the medical assistant I was only concerned with the teeth that were causing pain and discomfort and didn’t want to pay for any additional dental work that wasn’t a priority. They finally acknowledged their mistake, but didn’t offer to reimburse me the $400+ I spent to essentially have the wrong tooth capped. I thought they would fix their mistake by putting a crown on the tooth that I actually wanted done at no charge since they messed up, but no. Instead they offered to put a temporary filling in the tooth for an additional $200+. To add insult to injury, prior to that slap in the face, I decided to give them another chance and allowed them to do 3 fillings, which cost an additional $200+ (mind you I have dental insurance). Big mistake! It was done so poorly that I can’t even chew on the left side of my mouth because the teeth bang into each other causing pain to my bottom teeth. They drilled so much of my teeth out, which was unnecessary, that I will likely have to get them replaced now as well. Also, thanks to their dental work, the teeth on the left side of my mouth are now longer than the teeth on the right side of my mouth and it is messing up my jaw. It will likely cause me $1000’s to fix the damage they did. I explicitly told them what tooth I wanted fixed and didn’t want any other work done except the fillings that they eventually messed up too. Now I’m stuck with a messed up jaw, a cap I don’t need, and the tooth that was causing pain which is what brought me to their office in the first place, is still not fixed. I’m in more pain now than when I walked in their door. I will NEVER go back to this dentist. After all the money I spent and the pain I now have to deal with on a daily basis, they had the nerve to send me an additional bill for $4.20! I went there because I wanted to support their business. Worst mistake I’ve ever made!

In response to Dana Williams who was initially seen by me Dr Mendee Ligon I would like the opportunity to resolve the concerns you posted. I have called and left you a voicemail message and sincerely hope you respond. Thank you.

Excellent work, and a very welcoming environment! Everyone from reception to Dr. Brian did an outstanding job and I am very comfortable recommending them. Dr. Brian made me practice patience as he perfected my temporary crown so that it matched my other tooth, since it was my front tooth, he didn't want me looking like i've chewed tobacco for ten years. It was well worth the extra 15 minutes of chair time and I appreciate that kind of dedication to a craft. If you value a warm environment and a surgeons attitude Ligon is the place.

I hate going to the dentist but the Ligons are always so great! I don't mind going to the dentist now, They have great customer service and a because its a family business, they treat you like family. I recommend strongly.