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RBC Royal Bank

RBC Royal Bank

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2.6 Google Review
130 Adelaide St W, Toronto, Ontario, M5H 3P5, Canada
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Google Reviews

Refresh Reviews 2.6


Jan 10, 2019
Conveniently located branch with easily accessible ATMs. Excellent staff who are very helpful and knowledgeable. Only negative is the lack of staffing during peak lunch time. Often they only have 3 or 4 tellers open (with 1 for business accounts) which causes a long line and a wait time like you're back in the 80s. As a result, you can't do your banking and have lunch in the same hour.

Nov 29, 2018
Good luck getting in touch with a human at any RBC location if you do not have your card number handy and cannot access your app. The number for this location only redirects you to their main 1-800 anyway. Most frustrating customer service experience of my life. Not recommended at all. It does need to be noted that the in-person customer service is great at this location.

Apr 20, 2019
Good luck getting in touch with a human at any RBC location if you do not have your card number handy and cannot access your app.

Apr 5, 2018
Terrible service. Very internal focused and not interested in serving customers. I have waited for 15 minutes then to be told that they are busy looking at their own books and I should come back at another time.

Feb 9, 2018
Absolutely fantastic service. I came in 15 minutes to close, wanted to open an account and deposit many cheques. They were happy to help and I really enjoyed their help.

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