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First National Financial

First National Financial

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1.9 Google Review
Toronto, Ontario, M5J 1V6, Canada
(800) 465-0039 www.firstnational.ca
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Refresh Reviews 1.9


Feb 22, 2018
Agree with the other negative reviews. Don't waste your time on this company and bring your money elsewhere. Less than 1 star for lack of customer service.

Mar 2, 2018
Terrible customer service. As a client who has a mortgage with them I expected phone calls to be returned at the minimum. They are disorganized, and do not act in a timely manner. I would suggest putting your money elsewhere

Sep 14, 2017
A zero star isn't low enough! First National.has been a nightmare to deal with. They won't allow me to make my mortgage payments and threaten to foreclose! I don't know of any other lender that refused to take payment! I have had mortgages with other lenders and have never heard of recusal for payment. I've had to obtain a lawyer to document the interactions with this ridiculous company. The rudest and most incompetent "customer service" agents on the planet. They charge higher interest than was agreed upon, bill hidden admin fees constantly, their customer service is horrifying. I'm switching lenders as soon as humanly possible. There are much better options and I encourage everyone else to run as far away from this company as they can!

Nov 11, 2017
Heheh i have read all reviews and all you guys complained about was NSF fees. Hahahaha you morons, you are the type of morons that have made the mortgage lender tighten up everything on their policies.... you are the people that are going to turn that minimum downpayment to 10% you are those ones that have turned the 30yr option with 20% and yet blame your lenders.... im in my 3rd yr of my 5yr mortgage term and not ONCE have i had to call them not once. Only reason i seen this today and searched was to see if they are open saturdays and my reason for call in? Upgrading/porting mortgage!!! Pay your bills you are the ones to go mortgage broke and make it tighter for them newbuyers that are actually financially ready.

Sep 12, 2017
This lender just cost me $1223 over 5 years. Long story short, my mortgage was up for renewal. I had tried for 1.5 weeks to contact my representative, Ramonette. She didn't return calls and never answered her phone. I was eventually transferred to Robert, whom I asked on a Wednesday if First National could match a competitor's rate. He assured me that he would get back to me by Friday of that week. Didn't hear from him. On Friday evening, the competitor raised their rates, and I lost out. The bottom line is that if you're looking to have FN match a competitors rate, I would suggest you go with the competitor and not bother contacting First National.

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