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Kay Jewelers

Kay Jewelers

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3.0 Google Review
9301 Tampa Ave #Unit 179, Los Angeles, California, 91324, United States
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Dec 26, 2017
I recently visited the Kay Jewelers in Northridge for a 6-month inspection of 2 rings. After waiting about 20 minutes for the help of a staff member (It was understandably busy given the upcoming holidays.), an older male staff member with glasses rudely refused to help me and said that he was too busy to do inspections given that he doesn't make commissions from them. He walked away from me to help someone else. Having driven a half-hour to the store, I waited another 20 minutes for another staff member and was overjoyed to work with Evan. He was thoughtful, patient, and tremendously kind in helping with the ring inspections, which also resulted in my making another purchase at the store. Evan more than made up for the negative experience and was a true delight!

Jan 3, 2018
I am sitting in my car going over how the staff was no help and showed no interest in assisting me. I came to see if I could get an extension to the chain I got as a gift and the staff member said I had to purchase a complete separate chain for $45 or more in addition to what was already paid for the necklace. I always liked Kay Jewlers. But the staff at the Northridge Location is little to no help at all. Very disappointed. I will be coming back to have this gift returned completely. Horrible service.

Jan 15, 2018
bad conditions , expensive and return policy awful , forcing me to keep a product that doesn’t fit my neck 👎🏿

Nov 10, 2016
The team here is great. We've been going to this location for more than a year and Anthony, the manager, has always been the absolute best! I had an issue with a ring after it was sized down and he made sure it was taken care of in a timely manor. We've purchased many items from this location and I will not go anywhere else!

Jan 10, 2018
Jerk and not so great customer service.

INDUSTRY BLOGS

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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