Zales

ITS A LONG STORY BUT IT IS SO WORTH THE READ: PLEASE READ THIS IF YOU’RE THINKING OF BUYING FROM ZALES BECAUSE YOU WILL CHANGE YOUR MIND !! So my fiancé proposed to me in May of 2017 with a ring that he purchased from Zales. The ring was too big and I originally put a ring guard so I could wear it for a while before having it sized. We then had a vacation scheduled so I figured perfect time to drop it off and have it sent out for sizing and I’ll pick it up when we get back. So they stated 4-6 weeks for the sizing, no problem. Then when the ring arrived I received no call that it was in the store, I had to call them and they said “Yea it’s here” ok fine. BUT THEN.... THE DIAMONDS STARTED FALLING OUT (4 diamonds to be exact) so when I brought the ring back the first girl said it’s because I’m “banging my hand around all day” -_- why would you even assume that? And no I don’t, i sit at a desk all day. So fine, they’re answer is to send it back to the “Diamond Center” to have the diamonds put back in and the settings adjusted so it won’t happen again. So another 4-6 WEEKS pass and yet again no one calls me to tell me my ring is back. So I call, the ring is there, then I go pick it up. Within 1 week a NEW DIAMOND FALLS OUT!!! Now I’m pissed off! So yet again we bring the ring back, now the rep states that it’s because I had the ring sized that it effects the setting of the diamonds and that’s why they fall out -_- NOW IF YOU KNEW THAT WAS A POSSIBILITY WHY DIDNT YOU TELL ME THAT FROM THE BEGINNING! So NOW they send it back again to the “Diamond Center” to have the diamond put back in. NOW ANOTHER 4-6 WEEKS PASS and I go pick up my ring AGAIN! GUESS WHAT HAPPENED! IN LESS THAN 24 HOURS THE SAME DIAMOND FELL OUT !!!!!!!!!!!!!!!!!!! SO NOW I AM BEYOND FURIOUS! My fiancé and I go back to the store and now we speak to the manager. She states that she’s “so sorry and that my next option (which should have been my first option) is to special order the ring in my size” so that the settings will never be adjusted and therefore the diamonds will not fall out. So this option sounded appealing and smart although it should have been offered to me from the very beginning you know , sizing, ring guards, or special order. But that’s not the point, so now the special order takes 6-8 WEEKS!!!! So now we are at January 25th of 2018!!! I sent the ring to be special ordered in November, for those of you good at math it’s going on more than 8 weeks now! So I’ve been calling every week and the ring isn’t there yet. Now I’m INFURIATED !!! So the manager investigated further and calls me today to tell me that the vendor they use for special orders has REJECTED MY RING ORDER due to the fact that they do not make that ring!!!!!!!!!! So almost 9-10 weeks later and NOW YOUR TELLING ME THE RING IS NOT EVEN COMING!!!!! So they’re only option left was to tell me to come back to the store and pick out another ring ????? NOOOOO WAY!!!! I want nothing to do with this entire corporation!!!! This has been by far the worst experience of my life. In 3 months it’ll make a year that I’ve been engaged and I’ve worn the ring a few days out of this entire time! My entire engagement has been ruined and it’s embarrassing. There’s no way my order got rejected and it took them 9 weeks to find out !!! I should have been notified sooner and not left here thinking my “special order” is coming and it’s not. So now we are back at square one having to get a whole different ring almost a year later !!!! I’m sorry this was so long but DO NOT EVER BUY FROM ZALES!!!

Ask for Ahamed. Excellent

Incompetence at its best.