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SUBWAY®Restaurants

SUBWAY®Restaurants

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3.7 Google Review
3305 Lorna Rd #13, Hoover, Alabama, 35216, United States
(205) 822-1122 www.subway.com
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Google Reviews

Refresh Reviews 3.7


Jan 14, 2018
Nice staff except one lady I’ve never seen inside was right by the front door smoking. Literally had to walk through smoke to get inside. She should atleast go around the corner. It was gross. The man in there is nice and the woman usually there in the morning and lunchtime is really nice! I just give four stars for the white woman smoking next to the front door.

Mar 19, 2018
I went in there today to get a Black Forest ham value meal. They’re 4.99. I was thinking this is quick and simple. So I go in and pick out my chips and I told the lady I wanted a Black Forest ham sandwich and she assumed I wanted it on Italian and so we proceeded. We get to the cashier part and she’s like 7.40. I’m like no my meal is 4.99 and she’s like no it was a 6.49 meal and I’m like well y’all need to change y’all prices because I have the Black Forest ham meal and it says 4.99. So after that we have a lil exchange. She tells me to have a good day and I said you have a great one then she says something else and we go back and forth. I’m fixing my tea and she’s still talking and I said ok and I already stopped talking so why are you still talking to me. She says something else and we going back and forth. So I left out and she said don’t come back. Every other time I’ve been in there it was great but this last time was really bad and I was extremely pissed😐

Feb 16, 2018
Friendly and courteous service, food excellent and fresh!

Jun 29, 2017
Crazy slow every time I go. I waited 25 minutes for a sandwich with only 2 people ahead in line. That being said, it's inexpensive and cleanly made.

Feb 28, 2017
I rarely leave reviews (especially this long) unless I have just God-awful service but, I'm hoping that this will motivate the store manager or owner to make some changes. When I walked into the store, two employees were cleaning behind the bread holder. One did stop to welcome me to the store but, instead of washing his hands and dawning gloves to take my order, he continued to help the other employee until she finally turned to acknowledge me and told him to "go ahead" and take my order. He put on gloves but then stopped to help her with something else before beginning with my order. I should have left then. I didn't see him touch anything other than the little door that leads to the food prep area so, I let it slide. I ordered my sandwich and when it came time to tell him what veggies I wanted, they were out of almost everything! He put a scant amount of lettuce on my sandwich and when I asked for more, he told me that it was all the lettuce they had in the whole store so he could only give me a little more. Then he sprinkled literally 3 little pieces of shredded lettuce onto my sandwich like he was salt bae or something. He had slightly more spinach, no green peppers and was out of oil for my oil and vinegar combo... When I told him that pretty much ruins my veggie sandwich he did offer to give me oil packets to put on it. Meanwhile, two other people who were in line behind me and hadn't even ordered yet asked if the foods they wanted were stocked--they were out and so those people left. I didn't want the sandwich at that point but, honestly, felt bad that it would be wasted food (that this store clearly can't afford) if I walked out. I expressed this to him and he said he would put the oil packets on there himself (wasn't my point but, ok). He struggled to open one packet, grabbed a little knife and cut it open but then asked me, the customer, to open the other one because it was harder for him to do it with his gloves on. The guy was nice--he didn't have a bad attitude or anything, just clearly not any guidance from leadership. Who I assume to be his manager wasn't even trying to remedy the situation. She was too busy trying to joke with him and put dollar bills in his pocket as if he were a stripper. I asked for a discount for what turned out to be a pretty sad looking and tasting veggie sandwich. He obliged and did apologize for not having the toppings so, that's why I did give this two stars; however, whoever is the owner or manager of this store needs to get it together and keep on top of your supply and train your employees on how to remain professional and sanitary when preparing food. You lost two customers and didn't earn a full amount on my sandwich because you weren't prepared to serve us. If this is how it always is here, I won't be back.

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Opening Hours

Mon:7 am - 9:30 pm
Tue:7 am - 9:30 pm
Wed:7 am - 9:30 pm Today
Thu:7 am - 9:30 pm
Fri:7 am - 9:30 pm
Sat:8 am - 9 pm

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