Purolator

Very unimpressed with the delivery men/women of Purolator. Not only did they barely attempt to delivery my package, but they expected me to take an hour and a half bus to pick up a package that they were too lazy to deliver after 3 "attempts". While customer service has been thoughtful and responsive, their delivery method is too poor for me to ever consider having a package delivered with their services again.

Was berated at the depot because a Canadian passport didn’t cut it for their ID requirements and I had to dig up a statement with address in my banking app. Service desk person kept saying that she wasn’t the one who ordered the parcel, as if I had any choice in the matter. Sorry for engaging in a transaction that resulted in me needing to go to your place of business I guess.

I continue to be repeatedly disappointed by Purolator. The work ethic and poor customer service of the company is clearly shown by the the poor two point two rating that they hold in this forum. I was expecting a delivery yesterday, and although I stayed home all day to recieve my parcel, I was greeted by an "attempted delivery" notification. This is the classic move of the Purolator deliverymen/women. They never attempt to ring the door bell or knock on the door. They jump out of their vehicles with an attempted delivery notification, and place it on the door. It's quite interesting, because their reason for not being able to deliver my parcel was stated as "incorrect address." Oddly enough this is the same address I have been using for the last few years. If other mail carriers are able to read and identify the words and numbers of my address, why can't Purolator? I have told Amazon to place a note avoiding the use of Purolator when delivering items from my account. If I'm paying for one day prime shipping, my delivery should be made in one day. This has gotten out of hand. I can understand if it happened on one occassion, but it's been too numerous to accept.

I was expecting a package from these guys, next thing I know I have to pick it up at this location without even them trying to deliver my package. I'm all the way from the West end and have a newborn. I could understand if they had tried to deliver the item and I was not home. This isn't the first time I've had a bad experience with these guys.

Front Staff do their best, constantly dealing with rude customers who scream, berate and even physically assault them (Over a package). I don't blame the staff for not being the friendliest at times, if you had to deal with that for 40 hours+ a week you'd be cranky too. Please remember this when you go in upset about something out of the front desks control, they are people with feelings too.