Kyte Delivery Service

The lady was really rude and was yelling at me. Not my fault you can't hear me. Even if it was.. don't need to get angry. I told her courtenay and she asks which hospital. I said isn't there only one? She screams we go up and down the island now which hospital? I didn't know that because I called a courtenay number on a courtenay website to get the number. She said loudly again which hospital?! I said courtenay hospital ma'am.. was in 😲 shock I couldn't believe how rude she was omg! I saw your explanation to the rude person and it makes no sense. I just don't want to be yelled at and have rude people to deal with. That is all! What does that have to do with your reply? I called back later after I got correct everything so they can do there job. If it was rude again I guess I have to put up with it. Called...recording said leave number and we will call back. When were you planning on calling back? About an hour and a bit later I tried again and got everything done I had to do so they could do it. Apparently if your delivering to hospital they need lots of info...I get it. No problem. They should up so I could pay them to deliver to hospital. The young lady I think was new..not sure but she was so cute and nice to talked to. I'm hoping all goes well! I'm sure it will. She was confident.

After I paid I realized the driver brought me something different than what I ordered. She just shrugged and said the store she went to didn't have what I asked for.

They missed the morning pickup of a birthday cake yesterday, so pickup was rescheduled for yesterday afternoon. They advised the bakery they would deliver the cake early evening. When I had pushed birthday celebrations past 7pm due to still no cake, I followed up with the bakery, who were told by Kyte the cake would EITHER be delivered around 10pm last night or this morning. So they picked up the cake around 245pm yesterday from the bakery, and there is still ZERO sign of this cake, almost 24 hours after pickup. In what way is this OK...I don't care how busy you are. Why would you think delivering FOOD several hours later and so late in the day (10PM!) or the next day (at your whim) would be OK? You spoiled that part of our birthday celebration, and wasted our time watching for the cake all day yesterday and this morning, all the time lying about a delivery it seems you never had any intention of making. Shame on you. Where is this cake, by the way??? Is it still tumbling around in a vehicle, did you return it to the bakery, did you chuck it out....or even eat it? AVOID this company. Additional comments: Response from owner below is full of incorrect info. Cake was picked up 245pm yesterday at the bakery by the courier service. At no time was overnight delivery discussed or agreed to. Why would they do that with a CAKE....makes zero sense.

When I called to arrange for a delivery, the lady who answered was extremely rude. She seemed annoyed that I was calling and was very short. I'm pretty sure she was eating while on the phone with me. I am a local small business owner and I try to support other local business whenever I can but this lady did not seem to want my order at all. It also took them 2 months to charge my credit card. The pick up driver was lovely. Really nice guy. Its too bad the rest of the service was bad else it would have been an overall good experience.

Every time I call nobody picks up the phone and it's oh leave a message once again it's been over an hour and nobody has called me back And even if I do get ahold of them it's now going to be another hour and a 1/2 2 hours before they deliver something are you kidding me every time I use the service I freaking hate it I really wish there was a better service to use because kite is an actual joke When you take this long you should be compensating people Why should I pay your expensive rates for for garbage service liservice like actual trash service you'service your receptionist is so rude It takes forever