The UPS Store

Horrible service two times in a row. Too busy to deal with my phone call about important documents that were delivered there. Then I was told I had the wrong place and to call the 1-800 number, then found out I had called the right place, and when I called back they told me they were too busy again. Talk about horrible customer service! Very frustrating

Really bad service. I was told the wrong information. I left and went to the UPS in Oak Bay, where I was successfully helped.

We had great service here. Our 122 pound, homemade, wooden crate was heavy and the older gentleman insisted on helping us get it into the store and up onto the counter. He advised us how best to label it so it would get to its international destination. We got a tracking number by email and a receipt also. The female associate certainly has character but she was helpful and funny. We will come back here again. Thanks for great service.

I am so grateful for the attention to detail by a very nice lady regarding an important application that needed to be sent. She actually spotted an error in the address an assistant wrote on the envelope. Thanks to her, my application made it to the destination by the correct time, because she checked on her expedited system that the address was correct. I am eternally grateful!!!

I had to look up the reviews for this place after my dreadful experience there, and now that I've seen how many pitiful reviews there are, at least I no longer feel personally judged by the older gentlemen who was working there on Saturday. He's just like that to everyone apparently, so thats not as bad? I guess? I gave a hearty "good morning" to which was replied "what do you want". I let him know I had an Amazon prepaid return. The guy seemed busy, and didn't get up from his desk, but he motioned generally to a massive teetering pile of random boxes in the middle of the floor. Ok! I made the mistake of using a bit of the packing tape that was lying around so I could seal up my Amazon return package, thinking I would try to save this guy some time, he seemed so busy after all. But no, he got up from his desk and watched me like a hawk, as if I was some kind of criminal who'd wandered into his store with no business being there. As soon as I finished he snatched the tape away and walked it into the back, away from my criminal hands, and muttered something about me wasting his tape. I could only laugh nervously, surely he couldn't be serious.. I thanked the man very happily as I left, to which I received literally no response. Yeah, don't go to this UPS Store .. Don't give this place a reason to exist.