I can't stress it enough if you can avoid using Purolator please do it. I thought UPS was bad but these people take it to a whole new level.
I ordered a package from Amazon that was supposed to be here on Thursday, March 23. We had a snow storm so the package was delayed. That was understandable. The next day it said it was in transit. I have a long driveway and it was still covered in snow so I sat by my window patiently waiting for the purolator driver for about 3 hours. As soon as I saw the purolator truck I RAN out my house and down the driveway to greet him so he wouldn't have to walk through any snow. As soon as I approached the van, the van jolted ahead and drove away. For a second I thought he didn't see me, but he parked down the street, probably 100 feet away, not getting out of his van or anything. I check the package and it said "attempted delivery".
I was furious at this point because I know he had seen me but he was obviously too lazy to walk the two steps to greet me. I called their customer service hotline and they were absolutely useless. The lady refused to call him back to my house and even blamed me saying "your driveway isn't plowed so we don't have to do anything". Absolutely TERRIBLE customer service. Now my package won't be here until Monday and they said there is "nothing they can do".
Here's the greatest part: I had ordered another package but it wasn't due until Monday. The driver came literally 10 minutes after the purolator driver took off on me. I felt bad because this man who looked to be in his 60s actually walked up my driveway to deliver this package to me. Something this idiot driver couldn't get off his ass to do.
Whenever I am ordering packages from anywhere I am going to opt in for UPS. I advise everyone else to do the same.
Mark MacEachern
Matthew MacLean
Freddie Willett
Jon Clouston
Johnna Farrell
