DHL Global Forwarding

The information shown on the website is not real time. No one reads the instructions you put online for deleivery. There is no coordination among their staff. for a package dhl labelled it as "bad address " I called 3 times to correct it but nothing happens. So I would think of changing doing bsuiness with dhl in future.

I have been waiting for a sign on delivery package, according to the website and tracking information-they tried to deliver it once when I wasn’t home-fine no slip was left on the door knob. Next day- 1:59pm 4 people were in the house, 3 cars out front, I personally was in my garage with it open, before leaving the house, and this driver either avoids me and puts a sorry we missed you slip on my door or is lying about the time. Regardless I missed the person. Now what do i do, call them up, I’d like to pick it up in person please, oh now the package is in the Hamilton airport, we drove it from Oakville to Hamilton holding at the airport. Can I go pick it up? No you have to wait until next week now. So I’m paying shipping and duty/taxes on what exactly? My delivery driver to be an incompetent idiot unfit for driving and delivering parcels? please tell me DHL what on earth kind of customer service is this for someone whom is paying for you to do the job you do everyday?

No star, very very very horrible company to work with do not use them, I called 3 customer service and each gave me false solution 2 weeks now haven't received my package.

Very friendly & helpful customer service and efficient system. It was a piece of cake sending a package overseas.

DO NOT USE DHL!!! I ordered a $103 item from over seas and was charged over $30 in duty/Fees! The website only offered DHL Express as a shipping choice (shipping was included in the price). I thought it was the government that made a mistake converting the currency. Nope. $12 for duty and the rest were DHL fees. I will be reporting this to the BBB and Ontario Consumer Protection.