Purolator

We were supposed to get a delivery of a Cancer drug on Thursday Apr.18th which is critical to my treatment and was to start on Fri. Apr.19th.when we called theToronto pharmacy we were told that Purolator CHOSE not to deliver until the next business day which was Monday due to the Easter holiday.It is critical that I continue my treatment on time and in the proper sequence..this is unacceptable.!!!! never had a problem like this with Fedex.. Further to the above I have to give full credit to our local rep.from purolator Derrick.who saw the urgency in my case and delivered my medication on fri.despite the fact the that the office was closed due to the Easter break .I can now resume the treatment on time.thank you.

Package was sent to me last saturday and was supposed to have arrived by friday and I still havent received it. It was expensive to ship i would at least expect it arrive on time.

3 times in a row, the driver marked items as “undeliverable” and “no such address.” Quick to declare an address “undeliverable,” despite it being correct (and only 12 houses on the street doesn’t take Sherlock Holmes to find us). There is no way to contact the local depot. Customer service will do nothing without a tracking number, so you’re hosed if you happen to be out of town.

The CSR had no empathy for my situation; she was defensive, treated company before customer, and there appeared to be no communication between the call centre and depot. I was given conflicting information by Purolator employees, however the call centre was professional and friendly. I was also frustrated that I could not call the individual store, as mentioned in previous complaints. The CSR stayed open beyond the posted hours, but it was very clear that I was an inconvenience. I have been waiting for a supervisor call since Nov 8th to discuss "good will" options.

still waiting after a week, expensive so you would hope its fast buts its not