Used Greyhound to travel from Edmonton to saskatoon and back.
The bus station in Edmonton was so dirty that my mother actually teared up when she was dropped off. The bus left 50 min late.
In saskatoon there is no bus station. It's a husky gas station. Nowhere to sit and wait. No city bus service in this area. Not even a sidewalk to get to and from.
When the bus arrived the driver got out and proceeded to blow his nose on the ground in front of the steps.
When checking our times for departure from saskatoon. The website and the ticket did not match. Calling the greyhound station we only received a voicemail, that stated the bus was to leave the same time everyday, 5:30. That is wrong and we would have missed the bus. It left at 4:30.
I tried to buy a ticket online that same day. The website told me there was nothing available. That was also wrong.
Customer service is a voice activated system out of the USA that was no help at all. We never did get an answer until we arrived for the departure bus. The worked didn't seem to know anything.
The bus tracker app also did not work.
All in all. Terrible service, terrible experience. We will find other transportation from now on. We will not use greyhound nor will our friends and family.