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Hotel Arena Palace

Name: Hotel Arena Palace
Address: 1553 Rue Saint-André, Montréal, Québec, H2L 3T5, CA
Telephone: (514) 524-1355
Price range: $$$

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1.6 Google Review

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1553 Rue Saint-André, Montréal, Québec, H2L 3T5, Canada

(514) 524-1355 arenapalacehotel.com

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W Y

Jun 16, 2018

I’ll be realistic about the fact of cheap price but cheap price doesn’t have to mean the following: No Security: without knocking a female cleaner barged into my room whilst I just came out of shower with no clothes on. And she didn’t seem shocked with my naked scene, quickly apologise, shut the door and leave. Instead she just stood there looking at my naked body smiling. When complaining to the management the man just simply gave me loads of nonsense like “because she was deaf”. Since that incident I didn’t feel safe and I didn’t feel my belongs secure there any more. Dirty: room floor wasn’t cleaned. That means you can’t walk barefoot in your own room. Full of cigarette ash on window sill. Smelly: constant smoking stench throughout the hotel. In my room although there is an air freshener the smoking smell still stinks. I don’t smoke by the way. Very Noisy: from traffic outside (a main road); from staff talking loudly in the middle of the night, Staff! and from other guests slamming doors and talking loud. Discomfort: the age old mattress means I slept on hard metal springs for three nights. Every turn you make you could feel the spring pressed into your skin and flesh. You’d feel the springs could spring out around you anytime. To say the least I didn’t enjoy the stay.

Iris Nie

May 30, 2018

I never write reviews but i have to warn people about this hotel. I would give them negative stars if i can. When i called, their customer service is exptremely bad. I booked my room through expedia and they cancel my reservation last minute WITHOUT telling me or Expedia!!!!! You got to make sure you still have your reservation once in awhile or else you will be stranded on the street with no where to stay... The reason why they cancelled my reservation because they don't take Amex but at least at Expedia or the customer know! This is a ridiculous hotel with the worst customer service ever. DO NOT go there.

_Bob McCoy

Jul 11, 2018

If you rate this any more than 1 star, take a sobriety test.

Mack Coocoo

Oct 29, 2017

This hotel is super super cheap. Which is great, but I'll list all the issues and then you can decide if you want to stay a night. The light in our room did not work it would flicker and only had one bulb instead of three. The lamps must be plugged in and then turned on. We found hairs on the lampshade and stains on the blanket. Towels were incredibly small and bad quality which doesn't matter because we didn't take a shower as it looked tiny and nasty. Toilets are always clogged or out of toilet paper. Door handles for the bathrooms don't even work. We heard mice in the night. It was also freezing. We also had to wait ten minutes to be given our deposit for the key and when asking for it the woman was very confused. The staff in general was rude and would seem very annoyed when opening the door for you, staring at you and glaring. There's also no parking and no food or anything that you can buy at the hotel.

Merjul Nápoles

Jun 26, 2017

DO NOT STAY HERE! Worst hotel I have ever been. I didn't read the reviews and judged by the pictures the place was ok. This is a dirty, stinking place, with bad characters staying there. When we first checked in other guests were shouting and cursing in the middle of the hallway. There's prostitution going on at night. Location is good but the conditions are super bad. When we asked for towels the reception lady literally picked up some towels that were in a couch in sort of a living room. To get in the hotel you have to ring a door bell every time. It's an unsafe place. We booked a room with a private bathroom which was super tiny, when I tried to take a shower at night the water was cold.

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