LensCrafters

By far the worst customer service I have received in my life. Condescending behaviour by the managers. Absolutely no willingness to listen to or help their customers. I was made to feel very unwelcome. I waited for the manager who showed no willingness to help me on two different accounts. She later came to apologize to me and said that she did not mean to “brush me off”. That made me feel even worse. I was booked the wrong appointment for my eye exam. I took the time to go on my day off only to find out that there was no appointment. Great store ruined by bad staff. I’m really surprised no one is doing something about this. Amanda is great though! I won’t be going back to this store again.

Service was quick (too quick? Is 5 minutes normal?), but the optometrist just did not care about me. He didn't even greet me - just nodded his head from me to the room. I understand that small-talk sucks but he didn't even introduce himself, so I can't even say which optometrist it was. Definitely felt like he would have rather been anywhere than there - like I was inconveniencing him.

I suppose it goes without saying now that eyeglasses are a huge scam. Those curved pieces of plastic you wear in front of your eyes? They actually cost about a dollar each. Those places that sell glasses online for $20-50? They still make a profit, even at those prices. Now ask yourself, with that in mind, why you would want to pay $500-1000 for your glasses. Perhaps you need someone to tell you the glasses look good on you. Or you need someone to "adjust" them, so they sit correctly on your face. I understand. But I want you to also understand, that my experience at Lenscrafters was nothing but aggravation. The salesman I spoke with (not an actual optician) suggested I get some new glasses with tiny lenses, because my old glasses were so huge and outdated (but very comfortable). I found the tiny frame uncomfortable, but he reassured me, "don't worry if they're uncomfortable, they'll be fitted to you perfectly!" He went on about how good the glasses would fit, and they even take a bunch of fancy-looking measurements to sell you on the whole process. They advertise "glasses in about an hour," but of course, that didn't apply for me. They told me my glasses would be ready in about 10 days, and they would call me when they were ready. After the 10 days passed, I did not hear from them, so I called them. The receptionist said, "well I really don't think they're ready but I'll check." And of course, they were ready. They just couldn't be bothered to tell me. When I put the glasses on, I immediately noticed how uncomfortable they were, just like the demo pair. I thought they were being made custom made for me (taking all those measurements into account) but that did not seem to be the case. I thought maybe that's why they cost $400, after all. Naturally, the optician went through the motions of fiddling with them a bit, like they always do, and I put them on... and they felt pretty much the same. But I took them home to try and "get used to them." Weeks of discomfort later, I had to admit I absolutely hated the glasses. I went back to LC to take advantage of their return policy. I tried out a completely different style of frame. They were better, but still uncomfortable. I went back three times for adjustments, and it never really made any difference. The 30-day window for returns was closing. I went back and asked if I could try a different pair. The manager informed me at this point, that I could only have one exchange. That didn't seem to be mentioned anywhere in their policy, so I was a bit suspicious. I went home, looked at their website, read through the exchange/return policy, even called their customer service line... and was told there was no limit on the number of exchanges I could have. I concluded at this point that the manager was just trying to bully me into keeping the glasses, even though I clearly wasn't happy with them. I took them back and just demanded a refund, which they were willing to provide. So I suppose I can give them an extra star for their excellent return policy, even if the staff tends to lie or otherwise give inaccurate information. I ended up buying two pairs of glasses from Zenni Optical, for $50 total. Even with shipping times included, I got them in less than 10 days. Both pairs were more comfortable than the ones I got from LC.

Wanted to purchase a pair of new lens for the frame. bought the frame at this store location 2 years ago, no damage. The lab manager said the screw that secures the lens to the frame was broken inside. Wow!! She made conclusion without even unscrewing it. "No cannot put new lens to it sir. No I am 100 sure it's broken and will damage your frame. I RECOMMEND YOU GETTING A NEW FRAME. I am pretty sure." Well, I mean, If the screw is broken, just put a new screw into it. "No, we don't have the same screw and I might damage the frame so I won't do it." Are you sure it is broken inside? Are you really sure? "yes sir, I am sure and i can tell it." ////// My only regret was that I didn't call her bullsh t at that moment. Folks, don't make the same mistake like I did.

Great customer service and love their glasses.