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Luxurious Pet Spa

Luxurious Pet Spa

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4.1 Google Review
106-9886 Torbram Rd, Brampton, Ontario, L6S 3L9, Canada
(905) 230-4834 www.luxuriouspetspa.com
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Jun 2, 2018
I have two hyper dogs, most places I’ve gone to have refused to groom my big boy. A mutual friend mentioned to me that I should try out Luxurious Pet Spa as the groomers are great and also very friendly. I was a bit skeptic because a lot of other groomers have disappointed me and my boys. However I decided to give them a shot and boy am I ever glad I did. The Groomers were amazing to my boys, they even told me my boys were well mannered and calm. I will definitely be going back!!!! Also their pricing is very reasonable compared to other places I’ve gone to!! I would definitely recommend this place!!

Jun 19, 2018
Unprofessional customer service and RUDE!!!!!! I've taken my dog Max here a handful of times. We booked appointments, showed up on time and were satisfied. I made an appointment for a Tuesday and called in on Sunday to cancel it. I left a voicemail on a number I was called from to book the appointment. I called on Tuesday morning at 1040am to confirm they received the cancellation voicemail. No answer. Today, my sister received an email from the spa stating a $15 fee will be charged for short term cancellation. I called the spa and was told that I never left a voicemail, when in fact I did. So you're telling me I'm lying? I've been coming to you for services and have never not showed up, how does that make any sense? Her daughter was very rude; I've never experienced such negative customer service. I usually pay $140-$150 for the services and you want to charge me $15 extra? Other businesses would look at your history and most likely waive the fee. If you are looking for a professional business, do not go. Rude people and I won't be going back again. Will never recommend this place again.

Jun 1, 2018
I arrived. The other dogs being groomed were so unhappy. One fell off the table and was hanging there by the collar. I was worried to leave my girls. The dogs looked great when they were complete but they charged extra for tangled ears. I asked if the dogs had a drink of water when I picked them up . Today was 33 and it was warm in the salon. The answer was No we never give dogs anything in case they are allergic. Allergic???? To water??? So the grooming cost more than $30.00 over my normal price. They did not leave water out for the dogs, one dog hanging from the table. I think I’ll try a new place. It’s the journey not the end result

May 24, 2018
Went today to this place to get my longhaired cat a haircut.. they did a great job (she is super shy actually). My cat looks very cute and is comfy with her new hair dress. Like a little lion in gray.. totally recommend this place 😊

May 12, 2018
First time going to this place and the service was really good! Really exceeded my expectations, the man at front dest helped me bring my cat to my car, and even though my cat hates people they managed to get her nails clipped!

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