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Redwood Pet Resort

Redwood Pet Resort

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4.0 Google Review
7594 Auburn Rd, Milton, Ontario, L9E 0T7, Canada
(905) 878-9410 www.redwoodpetresort.com
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Sep 18, 2018
They really bailed me out of a tough situation: We had a place for our dog ready for a vacation over labor day, and at the last minute the other boarder backed out. With about a day or two notice they were able to get a space for my dog who had been spayed 6 days before and still had stitches in. They were able to take care of her and arrange private play sessions for her for a relatively fair fee. My dog seemed to love it there and came back happy, healthy, and almost fully healed from her spaying surgery. I really love their backyard runs for the dogs and the pool looks super cool. Big kudos to the ladies who were walking dogs in a late summer heat wave too! Have another vacation in October and will use them again.

Jul 5, 2018
Extremely DISAPPOINTED!!! Our two Labs stayed here for a week at the end of June and we will never leave them in this poor care again!! The room I described and asked for when I booked their stay was NOT a ROOM but instead fenced/caged sides with other dogs all around them barking like crazy. There did not seem to be any AC in the facility and our two dogs could barely stand in their area with two beds in there. The pool water was also Green! We sent them with STRICT instructions as one dog is highly diabetic and on insulin and they are both on expensive diet food losing weight weekly. I packed the meal quantity they would need and two extra days of meals just in case something ever happened with our flight, and when we picked them up there was barely one portion for one dog left so they were over fed Nd likely given treats because each dog gained 4 and 5 lbs in ONE WEEK and had previously been losing weekly on this diet. I sent a measuring cup for the food that also came back chewed up and cracked. When we were given their blankets and toys they were soaking wet and told us they just came out of the wash, but they smelt like dog not detergent and were COVERED in hair. We aren't sure what really happened in a lot of cases during their stay but will NEVER leave them again to find out. If you care about the quality of care your dog gets do not leave them here!! These people do not care!

Sep 10, 2018
I'd like to THANK THE STAFF for taking care of my Border Collie dog Oreo from Aug 25th -Sep 2nd The Condition we got Oreo back home tells; the Staff members are Knowledgeable and professionals ,even when he got diahrrea ,they delt in professional way,I really like because it is same I do to get him better. Oreo came home happy not depressed active and playing and eating as usual not SLEEPY for 2 days also ,they gave him complementary shower which was really great to take from my shoulder . Thank you for each member in staff.

Aug 9, 2018
Great staff. They keep track of previous orders and make helpful suggestions.

Sep 25, 2018
It seems your answer to the majority of the negative comments is "we're sorry, we are unable to locate your name in our database." How convenient for you! Another favorite seems to be a 'change in staff' which also appears to happen quite frequently with constant ads up looking for staff. This speaks volumes for your company, and not in a positive way.

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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm
Wed:7 am - 7 pm
Thu:7 am - 7 pm
Fri:7 am - 8 pm
Sat:8 am - 4 pm

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