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Friends Furniture And Mattress

Friends Furniture And Mattress

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3.1 Google Review
700 Queenston Rd ##2, Hamilton, Ontario, L8G 1A3, Canada
(905) 661-8555 www.friendsfurniture.ca
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Jun 28, 2018
We purchased a dining and bedroom set from Friends Furniture in Hamilton. The salesman name was Randy and he was very personable and very friendly! He negotiated prices with us and also provided free delivery. The set time for delivery was from 4 pm to 8 pm and we received our items at 430 from very polite delivery men. Our dining set was assembled and the men cleaned up after themselves. We will definitely recommend this store to others and we will purchase again from them in the future! Thank you Friends Furniture for your amazing service and quality of furniture!

Jun 18, 2018
The owner of the store is an asinine, unprofessional liar. We got our furniture extremely late even though it was repeatedly promised to be on time by him. He has the inability to be honest about when shipments are being made, he uses profanities in front of customers, and he was also rude to my family who spoke little English. Ironic when he is obviously from a foreign country himself. He also made us pay the full amount of the furniture upfront even though it was supposed to be just a DEPOSIT. He's running a scam. Use your money on a more respectable business, even if it means paying a bit more. It will save you the stress and headache of this despicable, "business". IMPORTANT: Be careful when signing the documents when giving your payment. In fine print, it says if you choose to cancel your order (which you will be tempted to do), they will be keeping 25% of your payment. Buyer beware.

Jun 17, 2018
When you buy a mattress, he was polite. After you paid the price, he was rude. He said we could pick up in the evening on the same day, or any time tomorrow. But on the next day, I got a phone call before I left and I was told it was not ready, I need to wait another day. On the third day, I called before I left and was told not ready and wait two more days. If we wait that long time, we can buy better mattress with lower price. If he told us to wait for a long time, we would not order in his store.

Jun 12, 2018
I had a terrible, terrible experience with them. Bought a couch and love seat, which came weeks late due to several multiple factors that were "out of their control". A manager, named Randy, was super dismissive and rude to my wife and I in-store when confronted. The delivery crew are college kids with ZERO consideration for personal belongings. Muddy hand prints were left on my walls, salt from their shoes all over my living room, scraps all up my staircase. They literally rammed my furniture through the door when I told them it wouldn't fit and to take the back way - they didn't want to hear it. Weeks after I posted a review, I get a call ordering me to take my review down because it's an unfair assessment. His tone of voice was threatening, which I don't respond to, so I just laughed and said it wasn't happening. They offered me $200 to take it down. Bribery! They tried to bribe me! Unreal business practice. I've never felt so violated by a business in my life.

Feb 20, 2018
Got a great bedroom set from here and I got a great deal. Everything was handled well and I got the furniture of my dreams . I would check out these guys before the bigger guys cause I'm sure these guys will give you a better deal for more! Thank you for giving me great service

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Opening Hours

Mon:11 am - 8 pm
Tue:11 am - 8 pm Today
Wed:11 am - 8 pm
Thu:11 am - 8 pm
Fri:11 am - 8 pm
Sat:11 am - 6 pm

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