This review may come across as "too good to be true", but it really did happen. I called the store in advanced to have a meeting with the sales rep, which happened to be Paul. Told him I needed a brand new mattress and that I was shopping around. The moment you meet Paul McKenna, nothing but smiles and energy. You could tell he has a passion for his career. He is one of the top salesman I have ever encountered. Gave me lots of information when needed, HE LISTENED to my needs for a bed, provided me with plenty of examples, gave me space, and always reassured me that there was no pressure in buying today, or ever, or even from the Brick. He was just happy to give me knowledge and help me out. Paul is respectful, not pushy, patient, honest, great listener, knowledgeable and amazing customer service.
Which ultimately led me to purchase a mattress that day. Paul NOT ONCE pressured me into buying me the most expensive mattress or the top of the line. Because, of his knowledge and confidence in his products I now own the "Cadillac" of mattress or as I call it "The Black Beauty". In all my years I have NEVER slept on anything more comfortable, durable, and that meets ALL my check boxes.
Paul, thank-you VERY much for all your help, hard work, and going above and beyond. YOU made it possible for me to get this mattress within 2 days and within a certain time frame due to my condo`s strict time frame.
That is the type of customer service you get from Paul, simply above and beyond.
