Promenade by Alavida Lifestyles

My wife and I brought my mother in law to Promenade recently and cannot express enough how happy and pleased we were upon our arrival. We were greeted by the receptionist who was expecting us and immediately got things in order. The accommodations are very nice and comfortable. My mother in law was quick to say when we got her into her room how cozy the place was. The people on her floor that was will assisting my mother in law during her stay were quick to introduce themselves offering her help with anything she needed. My mother in law was in another retirement home before that was fine but did not feel cozy or comfortable compared to Promenade. Funny enough the other place was more expensive. So do not use the old saying you get what you pay for. I think was makes Promenade so pleasing is the happy environment they promote and the unbelievably kind and compassionate staff in place. Thank you so much for the work you do for my mother in law and to the others in your care. You are doing an amazing job.

It's hard to describe the experience one goes through when having to choose a place for your ailing parent to stay and ultimately... well... we all know where this goes. We're all going to get there someday. When my father was diagnosed with a rapidly progressive form of dementia in addition to his aggressive cancer, we were devastated. He was in Alberta at the time and us, his family, here in Ottawa. We had talked about him moving to Ottawa but didn't expect it was going to be so fast. His chemo was stopped because he had been hospitalized twice for pneumonia and with his dementia, he could no longer manage appropriately the side effects. So we were stuck. Long term care in Calgary or private care close to his family. The latter was deemed the appropriate choice. I had visited a few places in Ottawa for him and there was always something that brought me back to Promenade Alavida lifestyles. After contacting the facility, they were kind, caring, compassionate and very understanding of my situation and went above and beyond to accommodate as best they could. They REALLY did a fantastic job. The last 2 amd a half months of my father's life were spent there and I was there every single day. The staff is exceptional and always professional. They would sit for a few minutes and chat with the residents, making them feel included and never alone. The food is all home made and excellent. I know I ate here lots! The room was always clean. Any minor "concerns" I had were always addressed immediately and discreetly. Even if they were minor, they were taken seriously. As mentioned, I was there a lot, and I observed how the staff interacted with the memory care patients and it was impressive to watch their patience and devotion to their jobs and patients. The nursing staff, the management staff, the PSW's would all came to check in on him is in his final moments like a friend would. I sincerely and wholeheartedly could not have picked a better place for my dad to be. I am truly blessed to have found such and amazing place staffed with the most fantastic people I've ever met. I know how well my father was cared for. Thank you all, everyone of you (I could name you all but it would take a while!) For aiding me and my family through this hard time.

Highest quality care and the deal maker is the genuine compassion.

It costs about $800 a month to have your dinner provided but you would be better off eating for free at the Mission or in a prison. I'm tired of hearing my grandmother complain about the food. I think they just heat everything from frozen. Yesterday she had no dinner because they didn't bring it to her room like they promised several times. They recently gave her a hamburger with a burnt bun. You'd be better off ordering out everyday if you live here.