Prince George Toyota

I ordered some parts by phone and was told they would be in the next morning. The lady on the phone was super polite and helpful. When I showed up the next morning I was greeted by three different employees as I walked to the parts counter. My parts were ready and the order was correct. This was my first visit to the dealership. I was very impressed by the staff. I will be back.

I had an expected O2 sensor fail. Toyota charged me $1200 for the replacement because they had to replace the manifold plus the parts. I asked them if they could replace all the O2 sensors, however they refused. Months later, the second O2 sensor came on... Another $1200 and wasted time. What frustrated me the most was after expressing thoughts and coming back to pick up the vehicle, they were able to adjust the unit price and finish the job an extra 2 hours early to save me money, which made me question what price and time standards do they operate by? With all my repairs (antennae, dash board lights, two O2 sensors, 4 oil changes), I received points towards a carwash ($1,000 dollars spent at Toyota for a $75 dollar detail) I understand that restaurants use point cards for tracking, but you must keep in mind how much money is accumulated on a points card for just one carwash. It may be a 75 dollar car wash, but it took the owner $1,000 dollars just to reach this. In my opinion this is a terrible system overall for their customers. I understand the O2 sensor failure wasn't the dealership's fault especially for a used car, and eventually I bought a new Toyota (which I may regret now in the future). The only reason why I would give this review any stars is because of Gary Barone, the Sales Representative. He goes the extra mile and remembers the small details to even know your name after 4 months; in which the Service Representative couldn't remember my name after 4 hours. What prompted me to rate and review Prince George Toyota is what happened today. I had scheduled my first service and told them I had my car broken into and was missing one of my points cards. Toyota said they were no longer continuing the points card. As well, they were not responsible and could not look at older records (which I have been with them since moving to Prince George) and check how much money I had spent on their services. I asked if I brought my previous service records, if they could value this. No, with the $1,300 I had in points I could get one car wash and that was it. The extra $300 in points would be useless, the Service Representative said. Fair enough. He then proceeded to ask me if I needed a shuttle. Yes, I replied. I was then told the shuttle would be 5-10 minutes. I waited over an hour in to my own work hours until I was approached by another employee to ask if I had been helped. I explained my situation, but at this point I was beyond upset. This person did not really provide a solution, but instead agreed that I should be upset (I was expecting maybe there would be a comment card?. Eventually, I decided to cancel the shuttle and arrange a personal ride. If there were unexpected delays, fine, but an hour is unacceptable and for the Service Representative to not check up in the lobby or even the shuttle driver to call back, check in, and mention that they may be stuck in "Prince George" traffic and that they have not forgotten. I returned at the end of the day to pick up my car, of course without the request of a shuttle this time. Another service representative returns my card with the $300 dollars in points and says it's best to keep it so I can schedule a winter wash which may be redeemable with the points card. What they had told me completely contradicted what I was told originally that day. By this point, I was so disappointed with the customer service I received, the only thing on my mind driving out of the shop was to go home and thoroughly share my experience at Prince George Toyota.

Terrible service. Charged my mother Inlaw $1200 for a vibration saying it was struts and vibrations still there and then said it was driveshaft. It was control arm bushings. Asked about what they would do to compensate and was told to pound sand. Recommend to no one.

Went in today (October 5, 2018) a year and a half after buying my truck very confused as to why I didn't have a block heater cord and my wheel lug key! Went to the parts person, asked if he had any or if I could get them and he was almost as confused as me. Turns out in the excitement of buying a vehicle I knew would last me 800,000km or more and take me anywhere and everywhere I needed to go I forgot that Toyota vehicles have various compartments for specific accessories. All in all my issue (my forgetfulness) was dealt with in seconds. The parts people are ALWAYS a pleasure to deal with and my salesperson Gary Barrone was an excellent salesman! Not to mention the service department. Everyone here does their job and does it well, not to mention they will always keep the customer's requirements first and foremost in their minds no matter what the situation! Thanks a ton PG Toyota!

A Nicer place to buy a car... not so much. Once you get in and sit down and do the paper work and sign all the documents you are left high and dry. Bought a Tacoma this year and had a canopy included in the sale. They will not provide a receipt for that item claiming it’s on the bill of sale. Yes it is, but one is needed for insurance reasons. They refuse to provide me a receipt for an item I payed for. Once they get your money they sure take a big step back and offer very little as far as customer service. If you are going to deal with these people, use caution and get all transactions in writing.