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Heffner Toyota

Heffner Toyota

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1.0 1 review
3121 King St E, Kitchener, Ontario, N2A 1B1, Canada
(519) 748-9666 www.heffner.ca/toyota
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Dec 15, 2021

The WORST Customer Care & Service with This Dealer and Toyota Canada Ever!

NO STARTS if possible, for the WORST customer care and service. Both the Dealership and Toyota do not take any responsibility for a known manufacturer defect/design flaw that has a "Tech Tip" supplied by Toyota. Instead they place the blame on the customer and tell them it's their fault, when it's clearly not. Then they suggest putting it through your car insurance to pay for the repairs which were over $6000 on a 2020 Rav4 Hybrid. All the while they refuse to provide a rental or loaner vehicle while I paid for a rental for a month because the vehicle was useless without the repair. You're told you'll be taken care of if anything should go wrong and that you're part of the family and they truly care about their customers, but it's NOT true at all. The Dealership and Toyota simply DO NOT CARE about anything except lining their own pockets. It's despicable and unconscionable behavior. Shame on you Heffner Motors and Toyota Canada. DO NOT BUY A VEHICLE OR GET IT REPAIRED HERE!

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Nov 9, 2018
My first time experience in having my first car with Heffner Toyota is so WOW, it's beyond my expectations.. Matt Solomon is a very amazing sales representative.. A very understanding person. True professionalism. Never thought it was that easy and fast. No hassle at all. More power! God bless.

Dec 21, 2018
I can't say enough about the kind and personal attention i received at Heffner Toyota. The work and restoration done to my vintage truck was top notch. Amy from the collision center is top shelf in every way possible, right down to recognizing my voice when i would call in. Great person to deal with. Thank you again

Dec 22, 2018
Went to Heffners with my dad and boyfriend, for my new used car, and it was a great experience! We worked with Marc, he walked us through all the details and he had great sense of humour through the whole thing. The other staff were friendly and greeted us when we came in. The showroom and car lot were very clean and cars looked great! Thanks for all your help Marc! T.C

Dec 7, 2018
Jim is a great guy. He made my buying decision so seamless and he provided excellent customer service. I have referred Jim to my friends and family who are in the market for a new Toyota. Very happy with my new car and I’ll continue to speak highly of the care I received at Heffner. Thanks Jim for your excellent work!

Nov 12, 2018
We visited several car dealers in the region to get a new car for my daughter, but we couldn’t find the help we needed. But, when we came to Hefner, we found the best guys. We ended up buying not only my daughter’s car, but also another one for my wife, due to their excellent customer service. They really helped us to choose the best options for our family. It’s been already a year since we bought our new Corollas and every single time we go there for a scheduled service, we get the same great customer service. We really recommend this Toyota dealership above any other one in the region.

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm Open Today
Thu:9 am - 9 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm

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