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Heffner Lexus

Name: Heffner Lexus
Address: 3131 King St E, Kitchener, ON, N2A 1B1, CA
Telephone: (519) 748-9668
Price range: $$$

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4.3 Google Review

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3131 King St E, Kitchener, Ontario, N2A 1B1, Canada

(519) 748-9668 www.heffner.ca/lexus

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Refresh Reviews 4.3

Harpuneet Kaur

Dec 16, 2018

I just purchased my car from this dealership. I did use to use their services for my old Lexus as well. the staff was very supportive and professional. I felt like I was given more than enough information to help my decision. Most of all, I appreciated their communication throughout the process as well as accommodating with my busy schedule at work. And I just love my vehicle :).

Ibrahim Qureshi

Dec 13, 2018

My honest opinion: I wasn't aware that Heffner Lexus had developed a fetish for robbing people in maintenance services. I may seem like a one-off individual providing a 1 star as opposed to the rest of the people providing 5 stars for this location (something seems fishy here). My last service maintenance experience was possibly one of the worst i've encountered at Heffner; over the past two years i've been consistently maintaining the vehicle at your dealership. My main objective was to just get an oil and filter change, and ended up with a $177. some odd change bill. Now to anyone with some car knowledge a 5w30 oil (not synthetic) should not cost more than 50 dollars to replace; as well as a carbon engine air filter for $45? I'm quite impressed with the inflation of costs, if that was the case. I understand they changed the process to obtain a "trustworthy representative" which reaches out to the customer to seek authorization before the work was done, but now you don't hear anything. They don't call nor do they ask you if the work required is authorized by you. They replace parts and charge you the inflated prices. Did i forget to mention the car was dropped off at 3pm and received a call at around 7pm to inform my wife (wrong person contacted even after strict notification); that an oil and filter change was done on the vehicle? One negative star away from Canadian Tire in terms of maintenance department.

Jaryn Emslie

Jan 9, 2019

To whom it may concern, I visited Hefner Lexus for an outstanding recall on my car. I called 3 days prior and booked an appointment for 11:30am and was told there would be a loner car provided. The job was quoted 1-2 hours by the (one of the only) more than friendly tech I dealt with. Upon my arrival, it was unbeknownst to the tech behind the service desk that I requested a loner car, though it was soon organized without worry. When we finally received the loner, it was given to us in a deplorable condition: stains, dirt, leftover food. It was also given to us with less than a 1/4 of a tank of fuel! After running a few errands and grabbing lunch we returned to find out that the car would take 1-1.5 hours longer than expected: I took that time to view the showroom and explore the cars. Not once was I approached by a sales representative - I actually asked the tech at the front desk if she could kindly point me in the direction of a sales rep. I saw her talk to a sales representative near after, but he never once approached me for the 2.5 hours we remained at the dealership. We were offered the loner again, but that was not useful to us as we live 1 hour away from their location. When we were finally told the car was finished I came to find that someone used one of my cleaning rags (that was nearly hidden away in the console) to wipe down my interior. Also, there were leftover tools in my car from the service department and to top it off my dashboard does not fit correctly after they fixed the recall. Overall, not completely impressed and it will make me think twice about revisiting this dealer. Unprofessional & unfriendly. Not what you would expect from any dealer, let alone Lexus which I steadfastly stand by their terrific products. I could also make a point of the attitude of one techs that could be heard throughout the lounge area shouting at the other techs. This individual was also not very friendly to me. Not the kind of person you want to represent your service department in my opinion, but to each their own!

J Fab

Nov 3, 2018

Always been good to me. Great people and staff there, you can tell they are trying their best to achieve excellent customer service as they are all very polite and go out of their way to greet you. Bought my 2002 Camry there brand new and my 2012 Lexus RX 350 brand new. They have done all the servicing on all my Toyota and Lexus vehicles I have ever owned over the last two decades. It is doubtful I would ever buy a new Toyota or Lexus anywhere else other than Hefner. Matt Soloman in Toyota is excellent, and Desi in Lexus is great also.

Laura Boronka

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Opening Hours

Mon:9 am - 9 pm

Tue:9 am - 9 pm

Wed:9 am - 9 pm Open Today

Thu:9 am - 9 pm

Fri:9 am - 6 pm

Sat:9 am - 5 pm

Heffner Lexus

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