Counselling

I have tried to reach someone regarding preschool hearing tests for weeks and no one picks up or calls you back. Finally when I did get a live person they told me age 4+ which isn't listed on their website (it actually says 3+) so I believed them and then tried to make apppintments with the hospital and other specialized centre only to be told to call back again as the age is lower. Needless to say no one has called me back once again. Services look great on their website, if only I could pay to use one.

Really they need to get rid of half there staff am sorry really unprofessional.You would think there staff need's the mental help more then the people coming in for help.

This place is extremely confusing! The information board was not working and there was no receptionist to speak to. I wasn’t able to locate any numbers posted anywhere, so I couldn’t even call for assistance! There is a pro to this, there are numbers on the walls that will guide you to the building/ unit that you are looking for. however, one door usually redirects you to another door even further outside the building. There are zero posting on opening and closing times and what’s worse is, once I was able to find the door that I was supposed to enter, it was locked! There was a swipe pad, with no call button and the staff who work in the building were clueless on how to help. Had a open/close sign been posted I would have known they were closed!! I was 15 mins too early of their opening,apparently! That being said. Once you get inside the building, the staff of unit 102 is extremely nice!