Dentists

Great customer service and Dr. P is the BEST!

I'm so happy that I found a new dental home! After having the same dentist for close to 12 years, she moved and I began a search for a new dentist. I'd visited with a few dentists prior to finding Dr. Koch through a Google search. I have been 100% pleased since day one of being a patient of Dr. Koch! The staff is friendly, professional and very knowledgable about all of the procedures that they perform. They are careful to answer all of my questions. I love walking through the door and being greeted with a smile! I was initially apprehensive to give them a try because of the insurance filing procedure. After my first appointment, I was sold! Let's talk about my white teeth! I decided to try their recommended whitening system and I could not be more pleased! It was so easy to use and delivered dramatic results in just 2 weeks! No sensitivity at all. Dr. Koch and his staff are amazing! When it comes to physicians, I want the best. This office represents excellence in every way! Dr. Koch is confident in his work and that brings me joy. I love authentic confidence. I'm happy with my new dental home:)

I’ve been taking my kids here for years the staff is excellent and fast...my kids love the toys they give them after there visit as well.

I am just an average guy. I work all week to feed my family. I am by no means a rich guy, and depending what part of the month you catch me I might be just barely keeping my head above water. I only say this all because appearances can ,unfortunately, determine your level of service at a LOT of places. Not with Dr. Rob and staff. From the moment I got there (referral from another dentist) I was treated with absolute respect and professionalism. Mrs. Cindy and the rest of the office staff were BEYOND helpful and professional. Honestly, I haven't been treated that nicely at a business in years. If any other dentists or office professionals are looking for the formula to a smooth running customer focused business with staying power; then I highly suggest you take notes. Again , I must repeat : I'm a working man, I had come straight from work to the dentist. So I was probably not the most fresh. Dr. Rob could've just thrown out some big words and numbers, told the assistant to wrap up, and be done. I know a lot of places would have. Again, not Dr. Rob. He sat with me for a good while, explaining all my current issues and his ideas as to what could be done.(My mouth is\was a train wreck) He then did something I've never had a dentist do, he laid out three distinct plans. One that was purely scraping by but survival, one middle of the road , and a "Ferrari" option. Now let's talk about the meat of it, the actual work of it. Any dentist can load you up on drugs and make you numb, just as any dentist can get in there and start to cut. Dr. Rob did more than just numb me , he made me feel comfortable. Between his calm professionalism, and his assistant's(jade) confident positive attitude, I knew I'd be ok. He kept me abreast of the work as he progressed , and he made sure I was as comfortable as could be the whole time. He did the one thing that most dentists don't do when they work on you. He talked to me like I was an adult human being. And THAT is what separates Dr. Rob and staff from every other dentists office. They make you feel like person, not just a potential customer.

Uses outdated methods, too expensive and they are not concerned about your overall health

A very professional staff and courteous buisness

Very kind and concerned Doctor and staff. Thank you for your help and understanding.

We have seen Dr. Carr for several years and never experienced any problems until today. We arrived at the office about 50 minutes early. Once my child was walked to the back at her appointment time, several minutes later, I was called about our insurance. The insurance Dr. Carr, not her employees, verified was for a supplemental plan, which is inactive. However, I asked for our active insurance policy number, which was refused. I contacted our insurance company, which verified active coverage, even spoke with one of her employees. Dr. Carr still refused and asked that I reschedule. No! I requested leave from work for this appointment. I asked to speak with her, which she never came to speak with me or give an explanation for the refusal. I have NEVER experienced such stubbornness or non cooperation due to a simple issue.

I was made to feel very relaxed and comfortable at a time when those are your last perceptions. I have great confidence in Dr. Smith and his team and am thankful for their care.

Very positive , friendly. I am glad to have visited him.

No long waits or unnecessary procedures.