Dentists

Always friendly, easy appointment process and very honest. Don't let the name fool you...nothing painful about Dr. Payne's dentistry!

I have moderate to severe dental anxiety. I had a tooth that needed to be removed due to decay. I contacted their office via website and they got me in same day for a consult and went ahead and removed it. Anna was so welcoming over the phone that I had no issues getting it taken care of same day (she was also very welcoming in office). Dr. Vo was super nice and was as gentle as he could be (the tooth was a bit difficult to remove). I recommend this office to anyone who deals wirh dental anxiety...you'll feel more at ease than with your last dentist.

Excellent office. Very calming and a great cleaning! Highly recommend

I'm usually the one to be afraid of the dentist, but my experience was amazing here from start to finish. The staff was very genuine and thoughtful if I ever needed anything to make me feel more comfortable. Plus, having someone bilingual as part of the staff, who speaks Spanish, was a big plus for my experience going in initially. I highly recommend anyone to come to experience the kindness, beauty, and thoughtfulness of this office and staff.

OMG MORGAN IS AMAZING!! Not only did she treat my 4 year old son with respect, she made sure that she was gentle with him..I can definitely see that she loves what do..I hope she doesn't leave this office for any reason because today I realized why I chose this office for my family

Drs. Jones and Potter are simply the best. I've known Dr. Jones since our childhood days of growing up together in Ohio, and what a privilege to have both Dr. Jones and his daughter, Dr. Potter serving as my dentist here in Lawrenceville. These dentists and every staff member are truly committed to excellence, and I highly recommend them to everyone in this area. Sincerely, Rev. Tom Allen Just another note to add to what I've already said...there are no dental services in the Buford/Lawrenceville/ATL area that could surpass the level of quality at Drs. Jones and Potter provide each time you visit.

Horrible place. First the Dentist failed to appropriately refer me to an oral surgeon and pulled my wisdom teeth out with pliers like from the little shop of horrors movie . I was in pain for days . I just decided not to go back and let that go . Then I get a bill for $50.00 for a " missed appointment". I never received a text message , I never got an email or voicemail. I never made the appointment they said I made back in May 2017 for November 2017 . I don't do that they just put you in after 6 months without having a conversation with you. They refused to waive the fee. They are hustlers they probably make a killing that way with missed appointment fees. There are way to many other Dentists in this area and beyond who are more accommodating. once I pay my $50.00 it's no big deal I have plenty of money in my FSA account but for the bad customer service that I received both times I was there I will not recommend this Dentist office .

They are always so good with my daughter. Nice and friendly staff. My daughter actually looks forward to coming here.

*Intimidation/scare tactics-questionable billing practices. We were referred to this office for my father-in-law who has dementia and has suffered three strokes. They took impressions for a lower plate and referred him to an oral surgeon. He was asked to pay $799 that day and he did. He then received a bill for $54, which he also paid. We then received a certified letter in August stating that he owed $250 for services rendered and if he did not pay they would "be forced to prosecute which will increase the total amount due by you drastically." The letter was signed by Practice Manager Tiffany Ozburn. Of course my father-in-laws first instinct was to pay it as we was literally shaking. It did not seem right to me as it was on plain white paper and came in a white envelope with our address handwritten and a typed label for their address. I called the office requesting to speak with Tiffany, she could not come to the phone. I then sent two emails and left two additional messages. I was denied the opportunity to speak with anyone else upon my request. 13 days later, I called again and Tiffany happened to answer saying she had been out of the office because she got married. She denied that the letter used the word prosecution, although she signed it herself. I read it to her. To that she quickly replied that was a charge for when he returns to their office. I read the quote from the letter stating this was f"or services rendered." He was referred out to an oral surgeon and has no need to return to that office, so services were NOT rendered. I then asked her to write my father-in-law a letter stating that they had made a billing error so that he has that as he was so distraught by her first letter. She refused twice saying she "will just print a statement." Again I asked for a way to contact Dr. Mcdonald as I feel that he should be aware of what appears to me as deceitful billing practices and scare tactics being used by his Practice Manager, Tiffany.

Very professional and personable! They also have someone who speaks Spanish which is very helpful!