Dentists

We recently became patients of Dr. Padgett's when our son needed some extensive work, that ultimately required surgery. As an adult with extreme dental anxiety, I can tell you from the moment you enter the office, you are put at ease. Every person I encountered, from the front desk to billing, was exceptional in their demeanor and customer service. Katie in billing is a gem and worked with me over numerous phone calls. Dr. Padgett herself is an outstanding dentist and loving person. She actually cares about her patients well being. Highly recommended!

Dr. Crouse is fantastic and I would recommend him to anyone. The office staff is friendly and helpful. The dental hygienist was so nice and easy to talk to. She did an amazing job with the cleaning and made sure everything was done right. Dr. Crouse is very knowledgeable and he really takes his time to explain everything. He answered all of my questions and made great recommendations for my care. What I like most is that you can tell he loves what he does and he truly cares about his patients. You won't regret choosing this dentist! Highly recommended.

Horrible office staff!!

After being a patient for 3 years, I withdrew myself from this practice. After waking up suspecting I had caught my daughters strep throat, my first thought is there’s no way they’d want to do a cleaning on a contagious mouth. I had my husband call to explain & reschedule. He explained that I would need to cancel to get into my PCP. They said in order to do so I would be charged a $35 cancellation fee and REQUIRE a doctor note stating I had strep throat! I stirred on this, and when going to my doctor’s appointment(who is a very well known, respected & busy provider) -he was very dumbfounded at such a requirement! He said-and I agree that it would be suitable to require a cancellation fee if I was a habitual patient that cancelled(which I’m not), but requiring a physician excuse is just absurd. I’m not a child missing school! I thouroughly believe that Dr. Burke is a great dentist, but the policy itself is ridiculous. After speaking with the office manager she stated I signed this policy upon becoming a patient, but admitted the physician note requirement isn’t included on the paperwork! She stated she would waive this fee if I presented the note. I’m not a child, and don’t need to prove to a practice that I have strep throat. I could have kept my appointment and had you folks at risk of contracting my illness, but I was smart & thought I was doing the right thing. I will state that I feel as Medicaid recipient, my business there probably won’t be missed. Had I been a self paying, or typical insurance holder things may have been different. They had no sympathy and didn’t care that I was leaving the practice. I have already scheduled myself & my family -spoken to others that are already established patients(for YEARS that referred me -some self paid & typical insurance holders) at a different practice. Not too surprised when this well known practice was very discouraged in hearing a fellow dentist(who they know & respect) would request such a thing from a patient. NOBODY plans on getting sick and cancels an appointment. I’m not one to bash a business but feel that this should be known to others in hopes the policy be modified or others are aware in case another has to encounter this.

Great dentistry and hygienist, very friendly a great family dentist.

Awesome guy!!!