Dentists

While Dr. Ferretti is excellent, this office is nearly impossible to reach to schedule appointments, for general information, etc. Waiting on hold for a half hour only to have to end the call without ever being answered is simply unacceptable and impractical. God forbid a patient would ever need to have something looked at immediately. Needless to say, we are looking for a new dentist office.

The staff failed to communicate services and prices clearly.

A great team and staff!

Greatest dentist ever. Awesome staff

Great experience. Happy to be a patient here!

Absolutely terrified to go to a dentist but I gotta say this was one of my most better experiences! Very impressed with the professionalism of all of the staff you'll have a warm welcoming comfortable feeling while in the office.

Love Dr. Wensink and the staff!!

If I could rate 0 stars I would. It was fine at first but went slowly downhill. I got my braces+retainer type appliances on all 4 molers with wires connecting them in 5th grade. My brackets kept falling off and every time they would tell me it was my fault and yell at me. Then they’d continue to lie about what I said to other doctors and say that I admitted to Doing something. No. They became extremely rude and refused to change my rubber bands. So we went to another dentist who told me it was my overbite and we told them that. From then on they were unbelievably rough with my mouth and rude to me and my family. Then I missed and had to re schedule one appointment.. which never happened. We tried to call and they never called back. I ended up taking plyers and pinching all my remaining brackets off after a year or two of them still never answering or calling us back. Then in the middle of a softball game the retainer wire popped down and started stabbing my tongue and hanging out of my mouth. My father had to pull me out of the game and take huge plyers and snap the wire multiple times. Fast forward 5 years I’m still wearing the wires and they still are getting money from our insurance company and not calling us back. The wires have been ripping up my mouth for 6 years and it’s just a terrible experience. I went to the old orthondontist about a week or so who said that They couldn’t take the retainers off because it was unethical and so I told them the story and the new dentist calls Lewis orthodontics and leaves a message saying that he has me on his chair and he needs them to call him back. Of course they don’t respond. The same day after we leave the new dentist after he said he couldn’t do anything since they wouldn’t call him back we drive to Lewis pissed as all hell and my father threatens to call caresource fraud line and the Ohio dental board. They said they would call us back last Monday and sent us on our way. It is Wednesday and they haven’t called back. I doubt I will be able to find a dentist able to take the retainers off. I DO NOT RECOMMEND.

Just terrible management & very little empathy in how they handle patients.