Dentists

After being a patient for 3 years, I withdrew myself from this practice. After waking up suspecting I had caught my daughters strep throat, my first thought is there’s no way they’d want to do a cleaning on a contagious mouth. I had my husband call to explain & reschedule. He explained that I would need to cancel to get into my PCP. They said in order to do so I would be charged a $35 cancellation fee and REQUIRE a doctor note stating I had strep throat! I stirred on this, and when going to my doctor’s appointment(who is a very well known, respected & busy provider) -he was very dumbfounded at such a requirement! He said-and I agree that it would be suitable to require a cancellation fee if I was a habitual patient that cancelled(which I’m not), but requiring a physician excuse is just absurd. I’m not a child missing school! I thouroughly believe that Dr. Burke is a great dentist, but the policy itself is ridiculous. After speaking with the office manager she stated I signed this policy upon becoming a patient, but admitted the physician note requirement isn’t included on the paperwork! She stated she would waive this fee if I presented the note. I’m not a child, and don’t need to prove to a practice that I have strep throat. I could have kept my appointment and had you folks at risk of contracting my illness, but I was smart & thought I was doing the right thing. I will state that I feel as Medicaid recipient, my business there probably won’t be missed. Had I been a self paying, or typical insurance holder things may have been different. They had no sympathy and didn’t care that I was leaving the practice. I have already scheduled myself & my family -spoken to others that are already established patients(for YEARS that referred me -some self paid & typical insurance holders) at a different practice. Not too surprised when this well known practice was very discouraged in hearing a fellow dentist(who they know & respect) would request such a thing from a patient. NOBODY plans on getting sick and cancels an appointment. I’m not one to bash a business but feel that this should be known to others in hopes the policy be modified or others are aware in case another has to encounter this.

Great dentistry and hygienist, very friendly a great family dentist.

Awesome guy!!!

Fantastic office and great staff! Very satisfied and would highly recommend!

Best dentist I've ever been to. So friendly and easy to talk to. Makes it such a nice experience.

Incredible experience.Dr Mark Billy and his staff are wonderful. My family has had multiple procedures at his offices in Boardman ,Austintown and St Elizabeth hosp. (Sons broken nose) He’s compassionate ,takes pride in his work and I highly recommend him You will not be disappointed at this office I I promise

Absolutely the best! The staff and doctor are friendly and helpful. No fear in going to the dentist.