Dentists

Great service. The entire staff is very professional and personable. Highly recommended.

EXTREMELY disappointing and frustrating experience with both Dr. Cheatham and staff. Our dentist who sees our entire family including other children, and who my 4 year old son has seen every 6 months since he was 3, recommended we find a pediatric dentist because my son had some decay needing treatment on his back teeth. We decided to try Dr. Cheatham. Without seeing the x-rays our dentist took, he recommended 4 crowns for my sons teeth, two nerve treatments, and a few fillings. Dr. Cheatham said the decay was based on diet - sugar intake and bad nutrition. We aren't perfect however our children's diet is important to us and we try to keep it balanced. I was trying to process this singular news while we discussed that it would take several treatments and trips due to areas needing to be treated on both sides of the mouth. We left to go home and several days later received paperwork from our dental insurance company outlining the treatment plan and costs. I found this shocking due to the fact, Dr. Cheathams office had never seen x-rays, yet they had already turned in the plan to my dental insurance? In the meantime I did a lot of research regarding cavities and crowns and found a lot of information stating that diet is only one of the many factors in tooth decay. Fluoride, amount of fluid intake, flossing, genetics, and many other factors come in to play NOT just diet. In sharing how uncomfortable I was made to feel I was told by many people including my dentist to get second opinions. I went ahead and sent the xrays over to Dr. Cheatham's office in order to get the treatment plan from him after actually having seen them. I was curious to see if what he told me would change with actual xrays in hand. Miranda called me back to tell me they found another cavity in the xrays. When I asked for the treatment plan and costs in writing she replied I would need to schedule the appointments before they could file for the cost from insurance. (my insurance must be psychic) She also told me that my son would need to have outpatient surgery under anesthesia to be treated. I replied I had never had that conversation with Dr. Cheatham, we had discussed three visits, and that I was not comfortable with my son being put under anesthesia three times to be treated. She curtly and condescendingly replied "YOU ARE NOT listening to what I am saying, it would be one treatment." Who talks to a customer that way when delivering sensitive news? Especially a mother trying to understand why her son went from having decay on back teeth, to three treatments, to surgery?! I was merely trying to grasp everything they were saying. It's not what she said but THE WAY she was talking to me was belittling and shocking. I let her know during that conversation, I didn't appreciate the way I was being talked to, and asked to speak to someone who could help me. When Dr. Cheatham got on the phone I let him know that I would be taking my son to another dentist due to the way our family had been treated by both he and his staff on two separate occasions. NEVER would I let my son be worked on by his incredibly cold staff who were in definite need of some empathy and customer service training. He informed me he would be happy to mark my sons file inactive, and hung up. I'm absolutely shocked at the way this dentist's office treats people. I was horrified when I went to write this review and saw how many similar experiences others have had. Your family and children deserve someone who wants to partner with you - we are all just doing the very best we can. Dr. Cheatham's office is extremely lacking. **** follow up to this review. We went to Dr. Garzon's pediatric dentistry office today and I am proud to say - our son will be treated for 2 (not 4) crowns, and 3 cavities. No surgery needed. I hope this will serve as a reminder to all of us to do our own due diligence and research on treatment plans, and to trust your own gut instincts. Apparently there are many professionals who don't mind turning a profit off unneeded treatments - even on children.

I am so thankful for my experience here! I used to hide my smile because of problems with my teeth, but now I can't stop smiling with confidence! The staff is so nice and helpful. I proudly recommend them to others.

Very caring. He takes the time to talk to you. If you have a question he will answer it. Couldn't ask for a better dentist!

If I could give this place zero stars I would. I needed teeth pulled, so I went to this place and during the procedure they put a mask over my face. I asked them what it was and they told me oxygen. Next thing I know I'm mostly unconscious and scared, and when I come to they tell me I'll be fine to drive home. I was NOT ok to drive home! They used gas and didn't tell me! I got home safely somehow and took my medication they precribed and started having heart palpitations. I went to the doctor and they told me the medication caused it and to stop taking it. It's been 3 years and I STILL have heart palpitations. When I called and told the awful receptionist what happened she had an attitude. I went to pick my x-rays up from her and she still had an attitude like it was MY fault. Save yourself the trauma and go somewhere else. Worst experience ever.

The easiest dentist I have ever gone to. I actually have fallen asleep in the chair. Now that is really how gentle he is. Wouldn't go anywhere else. He and his staff are so caring and truly interested in the individual.

I have been going there since 2010 with absolutely no issues. Had an emergency once and I called as soon as the office was opened, 30 minutes later I was getting it fixed.

I went to Lutz Family Denistry about 6 or 7 months ago to have a tooth repaired that was badly broken. I didn't realize exactly how bad the tooth was but the people at this office did and they knew what to do. They cannot completely fix the tooth, and will never be able to fix this tooth. As far as i can remember they were the people who started the process of getting my tooth fixed. The staff is incredible, they're very kind, gentle, and will care about whatever dental problems you may have. I've moved out of Lawton so I am currently seeking a different dentist that can help me. Does this new dentist mean that i am not thank-full for what service they provided me with, no. I'll always have gratitude for them helping me realize that my tooth was worse off than i thought it was. I'm not saying that they can fix all of your dental problems, but this is a good place start asking questions.