Dentists

Fantastic Service, Friendly people & Great Dentistry!

Quite possibly the worst customer service I've ever experienced in a medical facility, which is saying a lot since I've been treated at Army facilities the past 6 years. My wife and I had an appointment scheduled, we showed up early as instructed. The older woman at the front desk (seated closest to the front door) is the most rude and obnoxious "customer service professional" (I use this title VERY loosely) that I've had the displeasure of dealing with. We were welcomed by this employee with a cold "Do you need something?" as a greeting while she never bothered to look up from what I'm assuming was a very important game of solitaire on her computer. After telling her that yes we do need something, we have an appointment. She rudely grunted and groaned her way through an appointment book like we were wasting her time. Eventually she found our appointment and informed us that our dentist had a family emergency and they had tried to contact us. I told her that we were never contacted as she rattled off the phone number she had on file. The number was wrong, instead of apologizing for a simple mix up and making it right with an inkling of customer service. She goes on to tell me I must've given them the wrong phone number! The problem with that is their office called me to schedule the appointment! I told her that they obviously put the wrong number in the file and shes just made excuses while still insinuating we were to blame for the mix up. My wife's phone number was also given to the woman who called me to make the appointment and no one bothered to call her either. I understand emergencies come up and I can also understand mistakes being made with phone numbers. While it should never happen that a customer shows up without being notified of a cancellation, I also understand this happens from time to time. The problem is when someones only purpose of employment is customer service and they sit behind their desk with a snarky, rude attitude towards the customer instead of taking accountability for the mistake and fixing the issue. With all of this being said we obviously will never return to this chain store atmosphere that's being passed as a medical facility. We are fortunate enough to have very good insurance through my employer that allows us to go to just about any dental clinic in the valley. Medford also happens to have no shortage of dental clinics available maybe Gentle Dental should keep that in mind while they continue to pay this employee to do nothing but shew away clients.

Everyone as amazing, Ashley P. You are an absolute Gem. Thank you Dr. Choi for taking the time to explain my options.

I am glad I found this place 3 years ago when I came to Medford. Dr Jung, Reyna, and Sarah always took care of my dental needs with one office visit. I remember I had to visit my previous Dental clinic several times for a similar problem. I am leaving Medford and going back to Los Angles. I really miss their smile. Peter

So good stuff!!! Thank you for everything

If you are looking for a exceptional, caring dental office Creekside Family Dental is it! Dr. McClay does excellent work, she explains the procedure and makes sure you are comfortable through it. The office staff are professional, helpful and makes you feel like family!

Fox Dental left me in constant pain and discomfort and over changed me and my insurance company. They admit that the work they did was not done correctly but are making it impossible for me to get it fixed. They agreed to a full refund after much complaining but then tell me I need to find a dentist that will take payment Directly from Fox after the work is done. They know as we all know Dentists want payment at the time that the work is done. I contacted several dentists and no one wanted to get involved. I told Fox if they could set it up with a dentist, I would go to the dentist of their choice! They said no!, that I had to find the Dentist, which is impossible. Creating a Catch 22 and leaving Me in constant pain and Discomfort for no good reason. This office according to my insurance company tried to over bill my insurance several times, my insurance told me to file a formal complaint. They also charged me 3 times the going rate for my work, which added thousands to my out of pocket costs. Stay away! these people are just not Ethical.

This place is amazing. The staff and Doctor were wonderful with my 3 girls, who are 3 and almost 2 year old twins. I love the kid friendly environment, cleanliness and overall experience. Looking forward to seeing you in 6 months...and I don't look forward to taking my 3 littles anywhere all at the same time cuz it's so difficult.

My 14 year-old daughter and I visited Bombshell Beauty for facials and eyebrow waxes. The experience was pleasant. Our beauticians were happy, helpful, and professional. I'm a little old-fashioned, though. I would have preferred more soothing music to the upbeat tunes in the background, I didn't care for our beauticians' tattoos, and, with the hot pink and black decor, it's less calming than I like in a spa, but these minor details are hardly flaws and would certainly appeal to a younger generation (my daughter included). You can't beat their prices and I plan to visit there again.

My son and I had appointments back to back. The front desk gal, dental assistants, and dentist did a great job with time management and making us feel very comfortable at the same time. My son enjoyed his time so much that he had his 4 year old brother excited to come in the following week and get his teeth cleaned. Thank you Summit Family Dental Care!

I just had a horrible experience with our dentist, Rondald Zirkel, DDS. I left in tears after I took my daughter, who is 5 in for two fillings. She was extremely upset and was crying a lot, but when he started to drill...she started REALLY screaming and he had the clamp in her mouth so she couldn't talk but I thought she was yelling that it hurt. The numbing injections don't usually work on me, and I usually need more than one shot or I feel the drilling. I didn't say anything to him though and let him finish that tooth, but in my mind I was thinking maybe she doesn't react well to the Novocain (or whatever drug they use) either and maybe she's really in pain? So before he started to drill the other tooth, I very politely asked him, "Is there anyway you can make sure she can't feel that before you drill again?" His whole demeanor changed and instantly became extremely irritated with me. He rolled his eyes in his head and then looked me right in the eyes and started talking very aggressively telling me things like, "this is exactly why we don't want the parents back here, all you do is distract the kids!" "You come back with your phones and your ear-buds and get in the way, this is ridiculous, WHAT AM I SUPPOSED TO DO...GIVER HER MORE SHOTS???" It just got worse from there and I will NEVER return.

This place never anwsers thier phone!!!! Nor do they call you back when you leave a message...... but the dentists and assistants are great with my young children...

Dr West and his team are literally the best. Both of my children have had braces with Dr West and he was amazing both times. He goes above and beyond everytime. All of the staff are knowledgeable and so friendly everytime. I would only go to Dr West for any Orthodontic needs!

There are a ton of choices when it comes to dentists, but I'll stick with Dr. David Allen. From the front desk to the hygienist to the assistant to Dr. Allen, all are kind and friendly. Although I only go in twice a year, they remember who I am and things about my life. Dr. Allen takes time with me as a person, and medically doesn't over treat.