Dentists

no license held by these dds!! stay far away

this office is a joke. I had an appointment for july 12 then I get a call that the dentist that was going to do my consult wasnt there that week , they didnt know that when they scheduled me? anyway this is an emergency referral . so I reschedule for july 26 I get there at the exact time when I get there the waiting room is the size of a closet and not a walk in closet either . I have to fill in a ten page info packet that they should send in the mail since there is no sitting room to do this. I then sit outside of the office to wait on one of the two couches in the entrance where there are people sitting on the floor. I'm there 35 minutes when they call me back, I go in and they take an xray and i ask how much longer it will be they tell me that it will be another half hour to 45 minutes so I go to reschedule because I din't think it would be that long just for a consult. I go to the desk where I try to get a new appt. and tell the receptionist that they should inform people on the phone that it may take up to 2 hours in their office so I ask to reschedule and she asks what time next week would be good for me I say what time do you have and she says nothing til october what a freaking joke. I took my referral back told her to forget it and left.

One of the secretaries is lacking in consideration, professionalism and remembering the client comes first. The secretary at this office seems to think that changing one appointment entitles her to dismiss our entire dental record/set up with Dr. Ehgartner. She warned me that my cancellation in last July 2007 (of which I did ONCE) was making me a candidate to be relieved from their organization. She tells me this after she had cancelled an appointment herself with us!! I really don't get what all this overly strict attitude is about especially when people have things happen to them in real life (there was a sickness when we cancelled). I remember being late once because of a huge down pour of rain and instead of sympathy, this woman balled me out for being late. Honestly, I think Dr. Ehgartner would be quite right to fire this person...he'd probably get better business and have a better reputation. But then again, maybe he just doesn't care.

As a lymphoma cancer survivor and organ transplant patient i needed some work done so I went here. Now I realize My teeth aren’t in the greatest shape but I didn’t really ask to be treated so bad. The dentist himself was rude and unfriendly, his staff were pretty rude and my appointment felt worthless. I gave this place 3 trys and each time I left feeling worse about myself leading me to believe this to be another terrible healthcare professional in the Altoona area. I’ll find a new provider even if it’s 2 hours away I’m done going here. Extremely disappointed.

When you ask and verify 2 times over the phone if they take your insurance , do not be surprised when you get there 3 weeks later for your appointment and sit in the waiting room for 25 minutes and then find out they do not. The office staff seems to be very incompetent. Nothing new for the Altoona area actually.

Do not take your child here for quality dental care. The teeth cleanings take about 20 seconds????? And that is an honest review of the actual time they take to do it. Ms. Hawk is EXTREMELY impatient , I can't believe she works with children. A very good example of the low quality care Altoona has been known for.