Dentists

I have been going to Micucci Family Dentistry off and on for 7 years. I have always seen Dr. Jay who is very friendly and knowledgeable. However, recently I was misquoted on two filling. One was needed and the other was recommended due to age and the position of the filling in relation to the other. I was quoted by the front office staff that the procedure would be a little over $100 dollars. Unfortunately, several weeks later I received a bill for over $700. When I called to ask more details regarding the bill I was told it was because my insurance changed. I explained that I have given them my new insurance a month ago and I asked for a quote prior to the procedure. I asked them why I was misquoted and why I was not told that they did not participate in my new insurance. I asked to speak with the doctor regarding this. I never received a call back until I followed up a couple weeks later. They said that they talked to the doctor and the procedure was complete so that's just what I owe. I am very disappointed because I really liked Dr. Jay and thought we had a good relationship. I was shocked that they were not willing to take ownership or meet somewhere in the middle.

Joseph DeFrancesco and Mary Lou were very helpful and nice! But Diane was one of the nastiest and most rude coordinators I have ever come by. From jump she was rude, impolite, dismissive and arrogant. I almost did not even want to come in for a consoltation because she was so nasty to me, but I did despite my experience on the phone with her. DeFransceso assured me 100% I would only ever have to get my top two wisdom teeth removed, and since I was paying out of pocket for the prosedure, I was only trying to do the bare minimun and get my exsiting problem resolved. As I was cashing out to leave, Diane insited that I get all four removed, of which I replied that I only needed the top two removed so I didn't want to spend an additional grand on the other two for practically no reason. She kept pushing it making me feel like she was just out to get my money because DeFransceso assured my I wouldn't need to get the bottom removed. DeFransceco told me my mother could call if she had any questions because she might be a helpul hand in paying for the surgery. She got Diane instead who was also rude to her. And told my mother that I was bartering them all to get the cheapest price. When I was just trying to get what was necessary handled first. She said I was Niave and too young and scared to understand. And lied to my mother saying that all four of my wisdom teeth were impacted when she knew very well that only 2 were. Needless to say, she was presumming to say I was naive because I am a little younger and just being a pusher on getting the most money out of me and my family. I went to the office today to speak with DeFransesco on her behavior and lies and got her instead. Who denied everything and continued to yell at me saying you can't just walk in here like this and good luck filling a report "because we are all family here" I will be taking my services elsewhere just because of this women and how uncomfortable she has made me and my family feel. It would not shocked me to see that others do the same because of this nasty women who has no business working in a customer service position. I have also filled a complaint on her with a home office who will start and investigation.

Got in same day for an emergency appt as a new patient. Everyone was so nice & helpful!

Absolutely the best. Very friendly. My son loved it there he can't stop talking about it.

Amazing team & incredibly skilled dentist. The most comfortable experience I've ever had in a dental office! Thank you for the consistent top notch care!

Everyone at Dr. Dentice's practice is awesome!! The hygienists are super friendly and thorough, they make sure you're not in pain, and they always answer all of my (many!) questions patiently and kindly. They work together seamlessly and even check on each other to see if anyone needs help. And Dr. Dentice is wonderful! She's very friendly as well, very efficient and makes you feel comfortable and confident in your care even if you don't like going to the dentist. She even spoke to me about a facial surgery I need but never thought I'd be able to get and gave a recommendation of a surgeon to see. All three of the hygienists I've seen, as well as Dr. Dentice, give good recommendations for continuing care and tips to improve your teeth. The entire practice really is fantastic! I can't say enough good things about them and I am so glad I stumbled upon this office!!

I have always gone to Doc Tom's office. I recently went elsewhere and got a filling. Now I regret not going to Tom. When you find someone who's really good at what they do, you should stick with them. I've gotten a few fillings from Tom and he bonded my front teeth for me when I had an accident. The fillings never hurt and the bonds have lasted about 15 years and still look good. Nice guy and good dentist.

Plan on changing dentist. Cant even get a call back for a follow up appointment for my niece. Don't even seem to really care about ya. Quick job, in and out. Update! Changed to new Dentist!!!!