Dentists

Quick, great customer service and a fair price. Hygienists are very skilled and doctor gross is very capable and knowledgeable

Dr Morris is terrific, highly skilled and personable. She did a beautiful job on a cosmetic dentistry procedure I had here. It looks so natural and the color is a perfect match. My hygienist is also really nice, smart and competent. It's always a pleasure to visit.

I was given a full set of x-rays and an exam, during which both the hygienist and dentist remarked what great condition my teeth were in. But then the dentist immediately launched into why I NEED braces. I have a turned tooth, and while every other dentist I've had has OFFERED braces to correct it, they have also said that the flaw was cosmetic only and didn't affect anything besides the look of my teeth. Even though she had literally just profusely complimented what great teeth I have and what amazing condition they're in moments beforehand. Okay, whatever. I also had a handful of 4s when she checked my gums (1-3 is a healthy measurement). Again, nothing new. I've always had a handful of 4s. My old dentist was the most pushy about saying I should have an oral irrigation, but accepted no for an answer if I chose not to do it. This dentist told me that I needed to treat my gingivitis today and could come back in 6 weeks to have my teeth cleaned. So then the office manager came in and handed me an invoice for $274 that I would need to pay for treatment. Not that we don't have an extra $274 but what the hell?? I know x-rays, exams, and cleanings are covered by our insurance, and that's a lot of money to be expected to pay when I was expecting to pay $0. Oh, well that included a $100 toothbrush that they included for part of my "treatment plan", but they could take that off if I wanted. But $174 is still a LOT of money when you're expecting to pay $0. So I said I just wanted a regular cleaning that was covered by my insurance. The office manager insisted that I COULDN'T get a regular cleaning until I had the gingivitis treatment first. I walked out of the office with no cleaning because I refused that treatment, even after specifically requesting a basic cleaning multiple times, I was refused. Then the next day, I looked closer at the invoice they handed me. The scaling for gingivitis, which is the treatment for it, was 100% covered by my insurance. $40 was for a numbing gel that they neither specified wasn't covered nor gave me the option to refuse. $70 was for an oral irrigation that I'm familiar with and been able to refuse at other dentists, but again it was never specified nor was I given the the option to refuse here. $25 was for an oral cancer screening which, you guessed it, they not not only didn't go over with me to tell me it wasn't covered nor gave me the option to refuse, they didn't even tell me they were going to do one or why they thought I even needed one. And finally $41 for a fluoride varnish when a) our water has fluoride and b) it was covered with the old dentist. So the actual treatment was covered, but they made me think it wasn't and refused to treat me at all unless I paid for a bunch of other things that I either didn't need and shouldn't have to pay for, and not one single item of which was ever explained to me. Just, this is your treatment plan for your diagnosis and we CAN'T clean your teeth until you do ALL of it. The worst part is that this office serves lower income people--it's in the same shopping center as a Goodwill, a Dollar General, and a medicaid pediatrician. So they're doing this to a bunch of people who probably have ZERO insurance and are paying 100% out of pocket. As I was signing in for my appointment, a woman was checking out and the receptionist told her, "Okay, that'll be $274 and we'll see you in six weeks for your cleaning." And I had thought to myself, "Wow, that's a lot of money to not even be able to get your teeth cleaned, that really sucks for her, I hope whatever was bothering her feels better now." Nope. It's probably just what they do to everyone who walks in the door.

The dentist and staff are really nice and I never had to wait more than 5 minutes to be seen. I was initially looking for a pediatric dentist and while this place isn't the most kid friendly place (my daughter, the patient, is 4) they give out stickers and she gets to pick out a little toy after her appointments so that's nice.

Best staff ever

Pleasant, professional and friendly. I was referred here by another dentist and I decided to stay with them.

the people are always very nice including the doctor!

Top-Notch

What a great place! Thank you to everyone for getting me in right away and for such a nice staff and dentists. These guys are great!

We are so blessed to have you as our childrens dentists. We have 1 child that had such anxiety but having such understanding dentists you all put him at ease. I really get excited to now see my son jump in the chair and be excited to see you all. It means the world to this mom.

Good staff they know what they are doing definitely would recommend Dr.Lord.

We just left his office after taking our 12-day old girl to have her lip and tongue ties addressed. His staff and he were so accommodating and took great care of our little one. Highly recommended!

Dr Pointer has a friendly office that made going to the dentist a hassle-free experience

Excellent dentist! Couldn't be happier with the staff and the results on my teeth so far. It's been a wonderful experience each time, and this is coming from someone who has had dental anxiety so bad it kept me from seeing the previous dentists. Dr Knight and staff have been accommodating in many ways.

Amazing staff! They were very friendly and helpful with all of my questions. I will definitely be returning!