Dentists

Dr. Shield is great and has my child on the right track but some of the staff seem very disconnected. They have little to no customer service skills come off as uninterested and rude. I called to reschedule an appointment due to a work matter and was told "why cant you make it, the appointment is for 5pm". Maybe in a perfect world everyone's work day ends at 4pm but not mine. I was appalled at the rudeness. And now on top of that, I have to wait 2 months for a new appointment. Dr. Shield is amazing but this is ridiculous.

It was a success

The best nonprofit in the Williamsburg Area.

I recently got my wisdom teeth out and felt the entire process from consultation to follow up went perfectly. I used my military insurance and had no problems working with Dr.Hartmann’s office. In fact, my brother used the same insurance at an office in Richmond and had to jump through hoops. Thanks again for everything!

2017-09-15 eye pressure test (several tests and examinations involved), as always, Dr. Schneider and all other personnel were very nice, personable and answered any/all of my questions. I was informed that Dr. Schneider will no longer be at this location; I came to this practice all because of Dr. Schneider. 2017-08-11 This was my first eye exam ever in my life and Advanced Vision Institute (AVI) gave me an excellent and lasting first impression. Dr. Schneider, Kim, Amy and all the other personnel that I met and spent time with were all very nice. I learned a lot about my eyes at AVI. I had to wait in the waiting room multiple times but I was okay with that, the waiting room is spacious, plenty of comfortable chairs and quiet too. They have several check-in checkout stations, a room for complete eye exam and testing, a room for a new technology camera that takes pictures of each eye, separately, and a large room for looking at eye glasses and a chance to speak to Kim about prescription eyeglasses options.

If I could give zero stars I would.... The staff is extremely rude. They do not know how to return calls even though answering machine says by the end of next business day. Anytime you encounter someone either by phone or in person they are rude and disrespectful. Its as though the people that come in are beneth them. Just because people with low income come for treatment or services does not give them the right to treat people the way they do. I recommend maybe they find different careers since they clearly are so unhappy dealing with the patients. Very glad I will not be returning to this horrible place.

My wife and I moved to Williamsburg last year and had to find new everything when it came to healthcare and dentistry. Dr. Whyte was our first stop and the last. Dr. Whyte and his staff have been absolutely terrific with everything! He accepts most to all insurances and is very customer oriented. His practice is personable and the work done is always in the customers best interest. I would recommend anyone to go here to get your teeth taken care of!

Every single person I've met at the office is an absolute delight! Kathy at the front desk is friendly and so helpful, Wendy the hygienist is warm, funny, and clearly knows what she's doing, and Dr. Whyte is so smart, personable, and not intimidating at all. They worked with my insurance to ensure that I was paying as little as possible, and I didn't feel duped or nervous that they were taking advantage of me. They clearly love their jobs, and it shows in the atmosphere of the office and in the level of care I received. I'll never go anywhere else!

My daughter is 2 years old and loves it! Her and her older brothers. Nice environment! Lovely staff!

Dr. E. Owens and His Staff are the epitome of Professionalism and Compassion. Their care and expertise is unmatched by any other dental care center around. I would not trust anyone else to care for myself or my loved ones.