Flooring

Ask the questions and they gave me the answers

Wow - super helpful staff!

Wonderful service. They came to me with carpet samples, I picked the one I wanted, very reasonably priced, once we made the decision carpet was ordered, delivered and installed within a week. The installers were wonderful, quick and very friendly. Had the job done in no time at all, cleaned up and left no mess. Would definitely recommend them and would personally order from them again.

We recently hired Innovative Flooring in Exeter to install several hundred square feet of beautiful Vinyl Flooring in our bathrooms and entries. At the same time we also had almost 1000 square feet of Berber Carpeting installed as well. Darryl came out previously to leave several samples to assist us in deciding what profile we wanted and to do an accurate measure-up of how much of each we needed. GREAT CUSTOMER SERVICE! Soon after we made our choices, Darryl's Installer came out to install the vinyl and carpeting. He did an awesome job and and was very friendly and highly skilled at his trade, we have had many comments on how our floors look so amazing. We would highly recommend Innovative Flooring. They have a great selection from which to choose, and their Customer Service is second to none. We had them back to lay a sub-floor and hardwood profile vinyl flooring in our dining room and it looks so good, many of our guests think it is actual hardwood flooring, but far easier to clean! Great job guys, keep up the great work! Warren and Lori McCoy

Brad and his team did a an amazing job on our basement floor install. Couldn’t be happier with the service!!!

I went there on a weekday mid-morning (not typically a busy time). There were 4-5 staff members and including myself 3 customers (1 of them who came in a minute after me). I was there for 10 minutes wondering around trying to get some help and no one even said a word to me the entire time. No hello or can I help you. Yet the person who came in after me was served. I understand if they're busy but at least have the courtesy to say hi and that someone will be with me once they finish up. Or at least put the pricing on your samples otherwise it's completely useless to browse on your own. I went to three other flooring stores in Guelph and got much better treatment - rather give them my business even though this place has good reviews and did seem to have some nice things.

Little bit

I am really surprised by the reviews I’m reading... I have had nothing but great service here and have bought fantastic products. I did my whole house with flooring and tile from here and it was top quality, easy to install and looks great. I am in the design business and have had many clients go here as well as bought many products for clients from here and again absolutely nothing but great quality, great deals and great service.

I love dealing with Kenora Flooring. We have most recently purchased Mannington vinyl but have previously purchased cork floor as well as ceramic tiles. In addition to having a great selection they are extremely helpful, knowledgeable and professional. Scott helped us on our most recent purchase. Would highly recommend.

Very happy with both the product and service from Floors Direct North. Would recommend for sure. John knows his stuff!

Carol/Karen I'm sorry you went this way for a review. Our last contact was late March 2017 when we inspected multiple units on the premises. As to not giving our representative's phone number, they only deal with their direct customers. As to the "hang up" I will not deal with the tone you gave me on the telephone. As to the product, we have had great success with it and backed up by our rep. using this exact product on many other projects. The product supplied was not installed by our qualified installers, but your own handyman. As our rep. after inspection tried to explain to you, your issues were happening due to the installation and maintenance. Your site person would not acknowledge what he was doing was against the installation instructions. Our representative strongly believes this is not a product issue, but an installation issue. As to the test suite that was offered during the inspection in late March 2017, as the offer was not taken in 2017 his allowance was used for other projects. If you feel that strongly against our representatives inspection, we invite you to commission a Certified Independent Inspector for vinyl flooring and will abide by this report.

Just installed 500 ft of 3/4 engineered red oak. I'm a flooring pro and I've always regarded mirage as one of the best quality floors when it comes to fit and finish. The floors I installed today were of the same quality. One of my favorite floors I've installed in 10 years

Great customer service knowledgeable staff competitive prices

Great selection of hardwood and laminate. Nemo, the sales guy was helpful and yet let you pick the floor at peace (not pushy). End up buying the Chestnut brand engineering floor with 8inch width which is super unique for a great price.