Flooring

Excellent service 2nd 2 none!

Nice product but bad customer service at Centura. The first time we visited we couldn't get any assistance, but we went back because we liked the tiles and couldn't find them elsewhere. I ordered a plain tile and an accent for use in a shower; I paid over the phone and went in to pick them up. First, there was a line of customers waiting to get into the loading dock, but an employee had parked in the dock so they could go visit their friends on the order desk. There was literally a line of people waiting to pick up. The order was brought up, and the plain tile boxes looked like they had been through a war: they were beaten up, filthy, and had weird stains on them. One of the boxes was full of broken tile: luckily they figured that out before they went into my vehicle. The accent tile was unboxed because I didn't need many of them. They tried to give them to me, and they were chipped and scratched: they looked like they had been in the corner of the warehouse collecting dust for years. The employee seemed extremely put out when I wouldn't accept them. There was no way I was going to pay $26 a square foot for damaged tile. Had to go back for replacements a few days later. It just seems like a disorganized place, and I will be buying my tile elsewhere in future. Too bad, because the selection is nice and they have some cool products. Just not worth putting up with the hassle and the attitude. Sorry, but if I'm paying for it, I'm not taking damaged product. And the P.S. to this story: I had bought an extra box of tile to be on the safe side. Customer service had told me I could return them if not needed. I did return them, but found that there was a previously undisclosed 20% restocking fee. So buyer beware!

They have the best Show room in the Niagara Region. I work for a construction company, and their final product is the best I have seen. Hans does a fantastic job making sure the job is done to the highest standard

Very helpful from the time i walked in Anna was awesome n helped show me flooring that would match my cupboards n appliances great place if u need flooring i highly recommended

We had a wide plank looking laminate installed, and I am very impressed with the price, quality of the product, and the service we received. The installation was completed quickly, and the installers were very courteous and clean. Overall a great experience and we love our new flooring!

We were very happy with the service that we received from Jamie Griffin. Answered all our questions and made our doubts disappear. The installation guys were processional and very clean and were done in great time. I highly recommend them. We will definitely be going back.👍👍

Awesome service, pricing, and products!

Best floor company in Niagara!

Thank you for qualified help in selection of goods.

They take care of you.

I received outstanding service from Andre our salesperson, Mike the Installation Manager to the floor installers themselves. I would strongly recommend Andre and Carpet Emporium to anyone looking to get new floors installed. This was our second time using them, and we'll be using them again when we renovate our upstairs.

Fabulous hardwood flooring installed in several rooms and a cross hall. It is so beautiful! Jurgen even created custom flat hardwood vent covers and provided a matched stain for the painter who was treating our bannister. Very professional and pleasant interactions with your company - we could not be more pleased with the experience and the results!

Great service great prices Thanks Louie for all your help

I am getting married and we need floors so through the grape vine I heard about Lina at the Jane and 401 location she is a gem!!! My hardwood is great and we love it!!!! Cecilia and I thank you.