Flooring

Old fashion family owned lumber yard. Great folks working there, very knowledgeable and helpful.

SHOP AT YOUR OWN RISK.Worst customer service I have ever received. No consideration for there customers. So apparently when you make a purchase there's a possibility your merchandise will still be sold and you won't receive a call to let you know that they messed up ,because this is not allowed in there policy .So now I'm forced to drive an hour away to get my product all because of the lack of customer service smh.

The people are extremely helpful and very friendly

Keith Hall was beyond helpful. His knowledge, patience and understanding helped us make the right decision on our new flooring. The installation was perfect, and the free cleaner for 10 years is just the cherry on top!

Great job! Joe came out gave me a great price great quality carpet 3 rooms and stairs. Highly recommend this company they are professional and do great work

I bought a new home in Katy Texas about a three months ago and this company is the one that does the floor work for kb homes. I have no clue why this company is still doing work for them because the tile work that they did for my new home was horrible. They have come to my home to fix the issues with the floor tile at least four times and still they have not completed the work or resolve the issues I have. The workers they send out to do not speak English. I don't speak Spanish so why send out someone I can’t even communicate with. Plus everything they do is always half ass. I’m so tired of this company. They came out just last Friday to do work on my floor tile and they didn’t get finish so now they have to reschedule another time to come to my home to finish the work, keep in mind I have to take a day off from work each time they come out. It’s not fair that I’m having to take days off from work because they can’t do the work correctly the first time or don’t finish the work because they come at 11 am to start the work but really truly don’t start until an hour later. They were so post to call me Monday but here we are going on Thursday and still no call. They don’t communicate very well and when you call them and leave a message its days later before you hear back from them. If you don’t follow up with them on the work that’s being done at your home they will for sure forget about you. I would not refer this company to anyone. If you are smart stay clear from this company.

Very professional and very friendly people. Customer satisfaction oriented people.

I am writing as a very happy customer. I am very pleased with the job done at my home. Antonio is a very skilled professional and a true artist! He and his team are very caring and conscientious. They did an excellent job in a timely manner. My remodeled bathroom is a spa retreat and Feels luxurious. And all the credit goes him!!

Came here today to get refund for tiles that we didn't need so never picked up. Customer service showed us a receipt on 03/23/18 that showed our signature picking up tiles and 33 tiles remaining. Final receipt on 04/20/18 showed the 33 remaining tiles zeroed out and signed by somebody that is not us. Turned out it was one of their employee. They supposedly viewed camera and said they "miscounted" and everything was given on 03/23/18. They won't show us the camera to prove that they gave us the number of tiles that they did. They said it's against company policy to show us footages. So basically they "miscounted", won't show proof that they made a mistake, faked a signature, and won't issue a refund. Terrible, terrible service! 05/01/2018: just want to follow-up on my experience. Spoke with Efran (store manager) today who apologized for the misunderstanding, accepted their mistake, and refunded for the missing tiles.

Amazing flooring deals and service , support your local small businesses!

I recently went to this location shopping for laminate wood floors and these gentlemen made the experience very pleasant, stress free, and inexpensive. I had visited other locations and companies but FFL @ Copperfield had the best deal and price. Emmanuel, was the salesman that assisted me and was able to help me stay within my budget and get a great deal. Josh, is the manager and he was very helpful and made sure that everything went as planned, and he was available to assist with any and all questions or concerns I had prior to my installation appointment. Nate, was another associate that also assisted me with my concerns. I was very anxious, but these here gentlemen definitely put me at ease and made this an overall great experience. It's rare to see customer service to this level anymore, but I truly appreciate it! Now, regarding the installation it too was wonderful. The two guys one named Ed arrived on day 1 on time, they immediately began working, moving all the furniture, then ripping up my carpet, and prepping my floors. They worked for 9 hours straight, at the end of the evening they cleaned up any mess they had inside and outside . They returned the next day and within another 8 hours completed my floors. Once I walked through and did an inspection, they swept my floors and put all the furniture back inside the house. They swept and washed the porch and garage for any saw dust that was there. I am very excited and pleased with everything.

Nice place...

I recently had the West Road EZ Floors store to remove and replace my tile floors with engineered hardwood flooring. The crew assigned to remove the ceramic floor tile, prep the concrete subfloor and install the new flooring really worked hard and completed the installation in 3 days. I still have a few punch list items that need correcting that I haven’t had addressed yet but I would EZ Floors for future projects, if these items are corrected. Although, I recommend using the West Road EZ Floors, I strongly recommend customers whose project involve removing ceramic tile before installing new flooring to: * Cover all furniture and items in the area where the tile is being removed. Tile was removed manually which generates a lot of dust and was very noisy at times. * If possible, you should seal off unaffected area with plastic walls and flooring as needed to access lavatories * To minimize dust and chips of tile from getting into kitchen/bathroom cabinets, consider sealing cabinet doors with painters tape and, * Do not clean up until the new floor is installed My new floor was glued to the subfloor and the crew worked hard to remove the glue that inadvertently got onto the new floor. Unfortunately they were not successful and at the right angle/lighting I could see glue spots throughout the floor. I did find a product to remove the glue without damaging the finish on the floor. that which worked. I love my new floors but it’s time to begin cleaning inside the cabinets.