Flooring

We had really high expectations for this place after we saw their website and with just the way the store looked. They have a great selection of material and different products, but the service we got was definitely hit or miss. One time we worked with a sales person who was knowledgeable and relatively friendly. The next time we were with someone who had no clue and took forever to get us prices. The desk we sat at was littered with papers and everything looked to be written down on post its and paper notebooks. It looked and felt really unorganized, we were a bit uncomfortable but really needed the order asap so we went ahead and ordered it. From there, it was a run around of unreturned phone calls, missed delivery dates and pretty much awful communication. We could never get a straight answer on anything. We finally did receive our product, but at a much later date than promised. It is a really nice place, but we were really disappointed with their service.

Great selection and pricing of tile and flooring for every style. I've visited a few times and every member who has helped me has been friendly and knowledgeable in the products, helping me coordinate materials/colors to create beautiful designs.

Excelente trabajo

Great Service! Rudy was super helpful along with the girls in the office. Everything turned out amazing he did some granite counter tops in the master and guest bath, floors in the master bath , and new stand up shower.

This Home Depot is very organized and their employees are so nice. Every time I go to the store, at least one person asks if I need any help. Their customer service is always amazing. I've even had someone find a ladder, climb up and get a part that was out below. But this time, I'd like to tell you about my experience getting a washer and dryer. I had trouble getting a washer & dryer with another company and told the appliance specialist (Lena) of the issues. She notified me of the current sales, set me up on her computer to look up reviews (since I prefer to do so before making a large purchase). I picked out the ones I wanted, she got everything set up in the computer and had delivery the NEXT DAY. Literally, less than 24 hours later, I had my washer and dryer delivered. I'm a very happy camper and can now wash all my clothes!!

Alvin Decorating and Floors put in my.new floors and had all inside repainted. The job was seamless and they were so easy to work with. They were in and out in no time. I would highly recommend and definitely will be calling them for my next project.

After shopping around several flooring stores in the Clear Lake area there was no place that even came close to product and install pricing for engineered hardwood floors than 5 Star Floors. We used 5 Star Floors earlier this year and we highly recommend them! We worked with Samantha at the League City location and we were extremely pleased with product, price and install.

The Flooring Source was my general contractor for home repairs following Hurricane Harvey. They did my walls, floors, doors, trim, cabinets, tile and countertops—not all things you expect from a store about floors! Adam was great to work with in picking out what I needed, planning my kitchen layout, scheduling work, etc and was very responsive to my interest in finding ways to save money in the process. Richard, the owner, was very helpful with insurance paperwork and even took time out to meet me at the bank to get an insurance check processed. Jared was on top of the scheduling with subcontractors and kept me posted on things with regular phone calls. Can’t say enough good things about these folks!!

Very helpful owners. Many choices available so their recommendations were valuable. They did in home measurements & prepared estimates.

Garrett, who is a top employee, helped my wife and I select the perfect the wood-life porcelain tile for our house. He fully understands the in and out of the business, and is excellent to work with. The workers who removed the improper installed bamboo flooring in our Family, Foyer, Living and Dining Rooms by a BBB/Angie List contractor, and installed the wood-like porcelain tiles were extremely courteous, did an outstanding job in installing the tiles, and completed the job two days early. The technique used to install the tiles are superior to other remodeling work, are leveled and have uniform space between the tiles. In addition, the workers have pride in their work and redid a difficult cut that would have passed by others. Using Floors for Living is highly recommended by us!!

I had a mixed experience. The salesman, Martin, is super nice and helpful. Made purchasing my new carpet fun and easy. This business also focuses on Mohawk branded carpet, which is high quality. The installed carpet looks great and has met all of my expectations. I'm very happy with the carpet. The bad part was the installation: -The installers scratched my baseboards up pretty bad. -Also, Martin upgraded me to the water resistant pad, and all over the pad is written "use water resistant tape on seams", but the installers didn't use any tape at all. So the water resistance of the pad is compromised. -In the rooms where glue down tack strips had to be used, several strips came unglued less than a day after installation. They came back to re-glue, but were clearly rushing the job and didn't wait for the glue to set before putting the carpet back down. As a result, the strips came unglued again. So I had to glue them back down myself (and did it properly). -I had to go over all the carpet edges with a hammer since I was constantly stepping on the pins from the tack strips. In some places I found that the carpet isn't being held down to the tack strip as tightly as it should. -I've found two spots where a nail was dropped and left and is now between the carpet and the pad. Overall, a really nice purchasing experience and a high quality product, but poor installation makes for a mixed experience.

I had a great experience with getting really good carpet. The people made the difference. Sales.. great, installers many years doing this.. all the tools and skills necessary. Although I had a house full of carpet, no joints are visible. Although this is hard work and dirty, my walls and base boards only needed a little touchup. I felt compelled by my pleasure to give them a nice tip.

Terrible customer service. A 2 day job ended up taking over 30. They never took responsibility for any of it, they always blamed distributors or the installers for the delay. I gave them my payment information in February and then get an invoice in May stating a payment wasn't made. Very unorganized.

Poor customer service. Very un helpful & a complete waste of time.

Great deal, new carpet on our stairs and all of upstairs, they were done in a day!

Had some storm damage on some carpet (closet)..went to store and they were super. They cut carpet to exact size so i could install myself. Also cut pad for me. Saved me time and money and were very friendly.

Ashley ( design and sales) at Flooring Source was so very helpful and knowledgeable about all the products offered, and helped me choose products in my small budget that look very expensive! Ashley worked with my budget and did her best to get to my target dollar amount. I purchased flooring, countertops and backsplash . My kitchen is gorgeous! The service was great ( Jared ) There were a few glitches but the flooring source team worked them all out to my satisfaction! They are all very nice and accommodating. True professionals ! I would highly recommend this company! The schedule for install for the floors and counters and backsplash were scheduled separately. The installers were all extremely professional, fast, clean, neat , communicative, and great at their jobs! Go to the Dickinson location, see pics of my kitchen remodel via Ashley! You will be amazed at the quality for the price!!! I HIGHLY RECOMMEND THIS TEAM AND LOCATION!!!!