Flooring

We have been in our home for 15 years and was dreading the replacement of all of the flooring on the entire 1st floor of our home. I had looked at 4 other flooring stores and could not find the exact color and size of hardwood that I wanted within a reasonable price before going to Lone Star Floors. I spoke with Terry and he was very nice and patient with me and allowed me to bring home as many samples as I needed and gave me the time to make my decision without pressure. Some flooring stores want you to select the hardwoods that you like at the store then they will have a salesman bring them to your home for you to decide what you like when they are there. As with any construction of your home especially while you are living there it is very stressful. Hassan the contractor and his crew were very polite and respectful of my home and furniture. He called each morning to let me know what time the crew would arrive to my house to start the project and was always on time (if you have had any construction in your home you know that this is rare). Hassan would also let me know what the crew would be working on that day and if I had any concerns before they started and they cleaned up the area before they left each day. I feel like they treated our house as if they were putting floors in their own home. Construction is never easy but Lone Star Floors made it as painless as it possible. Will definitely use them again for other projects in the future.

Helpful staff, not pushy and knowledgeable. Good selection and interested in working with you to get what you want, not just get a commission.

Ideal corrected an installation problem for us and stood behind their work. We will purchase flooring from them again after we were impressed with their honesty and desire to please the customer. Highly recommended.

We used The Floor Store to redo all the floors in our house ten years ago. They did great work and we’re coming back 10 years later because we had such a great experience the first time. On time, honest, reasonable prices, and attention to detail.

Bad ass customer service, jimmy KC and Allan are a great team and run a great store our family uses Locke for all our companies needs and don't plan on ever changing that..

Very good. Nice employees, super helpful.

Horrible customer service. Stood at the counter for ten minutes while three girls behind the counter visited with their friend. Finally someone acknowledged me and answered my simple question. I get to the area where they sell doors and ring the bell twice for assistance, but after standing around for another ten minutes found two men having a casual conversation just completely ignoring customers. When I checked out the cashier was slow and made no attempt to be friendly. Won’t be going back.

Cabinet people were very friendly and helpful. Door person was snippy and a little rude. I'll buy my doors elsewhere.