Flooring

Terrible customer service. came in looking to match some tile I already had, and the guy didn’t want to listen to what I had to say l. just told me I couldn’t match it with out even looking.

We love the kids workshops every first Saturday of each month !!, my kids love to go, the 2 people working there a sweet lady and a nice gentleman they are great!!😊 Thanks 4 doing all this for the kiddos !! And .Best of all for Free!!❤ God bless.

Excellent beautiful store. Love it! They close at 10pm on weekdays, Not 5pm. Tried suggesting a change with Google but ehh

Was at this location (Fairmont Pkwy and Beltway 8) in Pasadena, Tx 2:00PM on 5/27/18 and needed help with the sale on paint for $40.00 off at 5 gallon size. There were no other people needing help at the time and 3 associates present. No one seemed to know what the details of the offer was, even though there where signs posted all over the department indicating the sale and to ask at the paint desk where I was at. I got a let me check, everyone disappeared for a while and then started helping other customers. Finally one came back to me and said it's the Valspar brand with no other details and left. Well I guess I will not be buying 5 gallons of paint from this place!!! Horrible service, and I'm a veteran. Makes me want to destroy my lowes card. I have spent a lot of money at lowes (thousands) over the years. Not sure if I am willing to spend another dime. There are more options than lowes for building supplies!!!!!!

Great service today - staff friendly and helpful! Online P/U worked very well!

Good prices, good installation

I took my granddaughter there for their monthly building project. They were excellent and a good time was had by all. We will be back.....

Michelle was our design coordinator and she did amazing. Very responsive, friendly, down to earth and most importantly patient. She made this whole process a breeze for us!! Her vision and talent with colors were over the top!

One star only because the flaws are disguised and it looks ok. The tile floor was not laid level, they replaced the worst ones. The backsplash had to be redone. I hired someone after they were done to get the grout right. They had to put in sheetrock to cover the gap in my countertop. Very little worker supervision. The owner told me they use a special grout sponge to keep from dragging grout out of the tile seams. They been in deer park for a very long time, I don't know how. The only good part of the job was the cabinets. Lied to several times. The plaster guy was in 3 times and still didn't get it right.

Friendly, knowledgeable staff.

I am very happy with the product, the service and the warranty. First rate installation. The price was fair. I love walking around barefoot. Ask for Jeff.

If I could give ZERO stars, I would! I should’ve known better than to trust this place, which doesn’t know JACK about customer service! We had Joanne (spelling?) come to our condo and measure for carpet in one room, charged us a “high rise” fee (ok fine, whatever that means), we paid that day and she said it would be 2 weeks (that was January 5). A month slips by and we call—no answer. We call another day—the guy says we have to speak to the lady we bought the carpet from, not him, and that she’s not there that day...ok. We go by the store a few days later—it’s open, but nobody was inside! It’s like they wouldn’t care if some troublesome teenager walked in and stole their samples and/or lit the place on fire! We get a random call a week later that it’ll be delivered Friday, Feb 23... not a question if this date is ok, but alright, let’s just get our carpet. Feb 23 comes and we get a call in the late afternoon that they can’t come, but they will surely come on Saturday. Saturday morning, 2 installers come and make up some excuses that they can’t install the carpet in our condo because they don’t want to use the elevator. Ok so if we lived in a 4 story townhouse like so many people in the loop, you’d be ok dragging it up the stairs, but you can’t use an elevator? The managers excuse was that one of the installers was 77 years old. Give me a break! They said they’d have different installers come on Monday FOR SURE. At this point, we asked for our money back and went to Carpet Giant, got our bad ass plush carpet for 2/3 of the price in 1 week! Make sure you use American Express if you decide to gamble your money on Jack’s Carpet, so as to ensure a refund when they run you around like this!

Customer service at Galveston Flooring far exceeded my expectations! I recently had to put carpet treads on my beautiful spiral staircase because my 10 year old boxer kept slipping down the stairs. I consider this staircase the focal point in my home and I absolutely loved the beauty of the hardwood stairs and didn't really want to cover them. After I selected the carpet that I wanted to use, the owner, Tom made a special trip to my house to look at the staircase. With his experience, he knew exactly what to do in my situation. About 10 days later, the carpet was laid on each stair and, again, Tom came to my house to supervise the job and made sure it was done to perfection! To my surprise, I actually love the staircase more with the carpet treads! I also had 2 custom size rugs made in the same carpet pattern to place at the bottom and top of the staircase. I am THRILLED with my purchase and the customer service that I received from Galveston Flooring!

My husband and I just had our new carpet installed yesterday! We are absolutely in love! We worked with Cory Goodman. He came to the house when I was unable to get to the store, brought me carpet samples and helped me decided the best fit for our home! We have a little one in the way and we have been remodeling our home inside and out! This was the easiest part of our entire remodel! The selections were amazing , staff was professional from beginning to the end! We went with the tigressa h20 line, it was definantly worth the investment!