Flooring

The Flooring Source was my general contractor for home repairs following Hurricane Harvey. They did my walls, floors, doors, trim, cabinets, tile and countertops—not all things you expect from a store about floors! Adam was great to work with in picking out what I needed, planning my kitchen layout, scheduling work, etc and was very responsive to my interest in finding ways to save money in the process. Richard, the owner, was very helpful with insurance paperwork and even took time out to meet me at the bank to get an insurance check processed. Jared was on top of the scheduling with subcontractors and kept me posted on things with regular phone calls. Can’t say enough good things about these folks!!

Very helpful owners. Many choices available so their recommendations were valuable. They did in home measurements & prepared estimates.

Garrett, who is a top employee, helped my wife and I select the perfect the wood-life porcelain tile for our house. He fully understands the in and out of the business, and is excellent to work with. The workers who removed the improper installed bamboo flooring in our Family, Foyer, Living and Dining Rooms by a BBB/Angie List contractor, and installed the wood-like porcelain tiles were extremely courteous, did an outstanding job in installing the tiles, and completed the job two days early. The technique used to install the tiles are superior to other remodeling work, are leveled and have uniform space between the tiles. In addition, the workers have pride in their work and redid a difficult cut that would have passed by others. Using Floors for Living is highly recommended by us!!

I had a mixed experience. The salesman, Martin, is super nice and helpful. Made purchasing my new carpet fun and easy. This business also focuses on Mohawk branded carpet, which is high quality. The installed carpet looks great and has met all of my expectations. I'm very happy with the carpet. The bad part was the installation: -The installers scratched my baseboards up pretty bad. -Also, Martin upgraded me to the water resistant pad, and all over the pad is written "use water resistant tape on seams", but the installers didn't use any tape at all. So the water resistance of the pad is compromised. -In the rooms where glue down tack strips had to be used, several strips came unglued less than a day after installation. They came back to re-glue, but were clearly rushing the job and didn't wait for the glue to set before putting the carpet back down. As a result, the strips came unglued again. So I had to glue them back down myself (and did it properly). -I had to go over all the carpet edges with a hammer since I was constantly stepping on the pins from the tack strips. In some places I found that the carpet isn't being held down to the tack strip as tightly as it should. -I've found two spots where a nail was dropped and left and is now between the carpet and the pad. Overall, a really nice purchasing experience and a high quality product, but poor installation makes for a mixed experience.

I had a great experience with getting really good carpet. The people made the difference. Sales.. great, installers many years doing this.. all the tools and skills necessary. Although I had a house full of carpet, no joints are visible. Although this is hard work and dirty, my walls and base boards only needed a little touchup. I felt compelled by my pleasure to give them a nice tip.

Terrible customer service. A 2 day job ended up taking over 30. They never took responsibility for any of it, they always blamed distributors or the installers for the delay. I gave them my payment information in February and then get an invoice in May stating a payment wasn't made. Very unorganized.

Poor customer service. Very un helpful & a complete waste of time.

Great deal, new carpet on our stairs and all of upstairs, they were done in a day!

Had some storm damage on some carpet (closet)..went to store and they were super. They cut carpet to exact size so i could install myself. Also cut pad for me. Saved me time and money and were very friendly.

Ashley ( design and sales) at Flooring Source was so very helpful and knowledgeable about all the products offered, and helped me choose products in my small budget that look very expensive! Ashley worked with my budget and did her best to get to my target dollar amount. I purchased flooring, countertops and backsplash . My kitchen is gorgeous! The service was great ( Jared ) There were a few glitches but the flooring source team worked them all out to my satisfaction! They are all very nice and accommodating. True professionals ! I would highly recommend this company! The schedule for install for the floors and counters and backsplash were scheduled separately. The installers were all extremely professional, fast, clean, neat , communicative, and great at their jobs! Go to the Dickinson location, see pics of my kitchen remodel via Ashley! You will be amazed at the quality for the price!!! I HIGHLY RECOMMEND THIS TEAM AND LOCATION!!!!

They do MORE than floors. But a name like Total Floors, Counter Tops, Showers, Ceilings, Walls, etc. must be too long to deal with. ;-) This staff is amazing and will work hard to earn your business and loyalty. There are two showrooms; the one on the north side of town is open by appointment only. The options and resources are endless. Pat Mullin (owner) and Brad Jackson (a project manager) are both treasures of knowledge about their products and know how to "make it happen." You dream it, and chances are they can do it.

Previously mistakenly placed 1 star. It is 5star. Excellent, especially the owner.

I recommend this company highly, Norman spent several hours and a couple days helping me find what I wanted to enjoy for many years to come.

This is my home Home Depot, purchased my first kitchen appliances there for my just purchased home back in 2007. I just love going here just to walk around and see new items on the shelf but could never walk out without purchasing something. Love their Garden area. I went there today to pick out flooring, backsplash and countertop for my new house in the country and was disappointed to find out that they did away with the model kitchens near the appliances at the back of the store.....very disappointed. But still love this store and will missed it when I relocate to my country house. Yolanda Q.

Avoid jacks carpet, Avoid Tim and Frank they stole my money from me and my family, I paid for my flooring all up front and jacks carpet keep lieing saying it's not in they ordered the wrong stuff so On so on, I called talk to Frank he assured me that Tim was going to call me and he never did then when I called him from an unknown number Tim picked up I told him that I talked to a guy name Frank and he said that he gave you massage to call me back then Tim response was he a new guy he never gave me anything so I talked to Tim and he keep giving me excuses and lies jacks carpet is a scam a big scam avoid them and I advise never deal with Tim or leave massage with Frank or listen to them they all lie and scam Arisit up there at scam jacks carpet

I love my floors. They where awesome to work with!

The installers of my wood floor were very professional in communicating to me and their job was superb! Very pleased!