Flooring

I had an initial meeting with Sean Parizo on June 27th. We went through the garage and decided on the work to be done. Sean had some very good input and everything seemed OK. After measurements, he said he'd get back to me with the garage design and a quotation. I gave it a full week then called and talked to the receptionist who passed the request for a return call on to Sean. After no call back from Sean for three days I called the receptionist again and told her about the no call back. She committed to have him call me. After two weeks and one day from our initial meeting I called again and asked to speak to the owner, Bob Parizo. I told him the story and found out that much to my amazement, the reason Sean hadn't called me back was because the job was considered too small for them to do. Bob said he "would have a talk with Sean." Frankly, I was shocked....Sean had measured the job and told me he'd have a quote in two days.....and then just went dark when he apparently found out the job was too small. So, aside from not doing the job he'd promised to quote me on, he just stuck his head in the sand instead of giving me the courtesy of calling me and telling me he couldn't quote the job. And no help from Bob the owner; had it been my company I would have taken the job even though it is a small one. So, it's two weeks later and i'm back to square one on sourcing another garage company. Yes, I'm upset.

Love it

Work done very well and very pleasantly. thanks a lot

Excellent customer service! Thank you Luis!!

Tom Pearson was hired to do 2 jobs: Lay new flooring on a lower level and restore the original wood on the upper level. The problems occurred at the beginning. Costs would often exceed the original estimate by thousands of dollars. I understand that unexpected costs can arise, but underestimating costs and then demanding immediate payment before the project was finished was a regular occurrence. Mr. Pearson often did not show up for appointments or would cancel at the last minute after arrangements were made to meet him. Mr. Pearson hired a sub-contractor to do about 80% of the job. His associate was messy and would leave piles of trash inside and outside the house including numerous Mountain Dew bottles and cigarette butts. Concrete was also spilled on our lawn, which had to be dug up and that obviously ruined the grass. At one point the project was left unfinished for about 6 weeks. This included installing pieces of new flooring and transitions into bathrooms. Two floor boards also needed to be repaired because they were cut too short and a gap of about 1/4 inch was observed between the new floor and baseboards. Two other flooring companies have examined the area and confirmed the floor boards were cut too short. When this was brought to Mr. Pearson's attention, he blamed the contractor who installed the baseboards. His solution was to install a quarter round to conceal the gap. He said it went with the theme of the house, but none of the other walls had a quarter round at the base. Also, it was installed with a single nail and was easily removed by pulling on it. New flooring had to be laid in one of the closets and it required staining in order to match the newly refinished floor, which was a natural light brown color. Mr. Pearson stained the new floor a cherry red, which created a stark contrast and said, "it is the only color of stain that is sold." This is obviously not true and we had to sand it off and stain it ourselves with the correct match. Finally, one of the transitions Mr. Pearson installed between a hallway and bathroom looked awful. He blamed those who laid the bathroom tile and said the transition could only be built one way. He was told not to install it, but he did anyway. Mr. Pearson was delayed final payment until the project was completed including fixing the floor boards that were cut short. He complained about this and said we were refusing payment. This is not true. Ninety percent of the entire project had been paid by this time, which consisted of nearly $20,000. Mr. Pearson threatened to sue even though the project was still unfinished. He blamed us for delaying the project and not paying on time. However, we actually postponed our other contractor from doing their work on the house so that Mr. Pearson would be uninhibited. We also have record of all our payments being made on time (i.e. when Mr. Pearson presented an invoice). We offered to pay Mr. Pearson the final amount due (approx. $2,500) and subtract the amount it would cost to make necessary repairs. Mr. Pearson declined this offer as well and said he wanted the whole thing or else he would put a lein on our property. Mr. Pearson illegally hired an unlicensed contractor to do work pertaining to the final invoice (as stated above). Mr. Pearson continually misrepresented this person as being fully licensed and allowed him to be in our home performing contracting work - this is a misdemeanor. He was not an employee of Mr. Pearson either. Unfortunately, we did not learn about this until after the unlicensed contractor's work was finished, which also needed to be repaired because a different floor board was not installed properly. We felt we had no choice but to report the matter to the California Contractors License Board.

I do my own work so can't rate on customer experience however they do have a great selection and price on material...

David is easily the most helpful customer service associate I have ever come into contact with. He was so patient during my order, and helpful when I vastly underestimated how big a box could hold! He quickly found another solution, and went WAY above and beyond. If I could give him more than five stars I would!

The people are always helpful and I go out of my way to shop at Lowe's for their quality products.