Flooring

Guy was a pleasure to deal with went out of his way. Competitive prices. Just his personality made the experience

Every time I come here is always g a good experience n the sales person is great

We urge you to check the Better Business Bureau complaints for this Carpet One store at The Villages, FL before you use them. We wish we had done that before we asked them to lay our new luxury tile floor. Like the other complaints posted on the Better Business site and also on the Google review site, Carpet one did not complete the work, and did the work poorly, but they demanded immediate payment. When we refused to pay until the work was completed and done right, the owner Gary Gilbert called us and told us he was going to put a Lien on our home! They sent incompetent and unprepared installers to our home that showed up late for work every day sometimes as much as four hours late without giving us a courtesy phone call. Our new floor that they installed is uneven and full of bumps We brought in an outside flooring professional who told us that the reason for this is that the Carpet One installers did not prepare the floor correctly before they laid the tile. To make matters worse, the installers also gouged our wall and they didn't offer to repair it.

They were very helpful and found something that I will be happy with.

Poor workmanship. Laminate flooring coming up, "repaired" twice, seams still coming apart. Having it replaced with a better product by someone else.

I paid for a bathroom re-tile almost a month ago (through Lowes) they had this company contact me to schedule a date but there was an issue with weekends. A guy named Justin told me that he would try to figure something out and call me back. I waited 2 weeks and heard nothing, called Lowes back to see what was going on and they said they would contact him, waited a few more days and tried to call him again, simply and politely asked if he could just let me know what was going on and if he was able to do the job or not and to please let me know either way, STILL have not heard from him. I find this very unprofessional. I simple return call whether he could do the job or not would have been better. Instead I have wasted a month waiting on him to let me know what was going on (still haven't heard from him) Had to request a refund from Lowes

Top of the rock ... Professionals that know what they are doing . Came in , removed the old carpeting ( 1900 + SQ FT ) , Laid down a top underlayment and finished up 3 days later leaving a neat and clean house. Everyone I got a bid from said "Quarter Round " these folks said " We pull the baseboard , lightly sand it and paint it , then reinstall it. a beautiful job guys . ..... THANK YOU

Excellent work!

If you want professionalism, competitive pricing, courtesy and an excellent flooring job, then Abbey Floors is the company for you. We recently purchased a manufactured home ( never had this type of home before) and after much searching and research decided to install vinyl plank flooring throughout the house. We replaced soft subflooring with new 3/4” plywood and then contracted with Glen at Abbey to install the vinyl flooring. His crew of two arrived on the day and time promised, were courteous and professional. They moved some minor furnishings and installed 1056 sf in about 2 days. Then the trim crew came and installed the base trim. They were polite and they cleaned up after themselves. We had a few problems with some flooring separation because, as it turned out, we still had movement of the subfloor and new soft spots developed. Not the fault of Abbey Floors. Glen and Abbey Floors did not walk away and leave us hanging, they did not blame the subfloors. Instead Glen stuck with us, until he found a solution. He even removed the flooring when we decided that we had to remove and replace more of the subfloor in one additional room. This company was more than fair with us and we would recommend them to anyone.

Tad Huckabee, my original salesperson was unable to do the proper math, was unable to provide a reliable installer and never got close to the measurement estimate. George, one of the senior sales people SAVED THE SALE!! He is knowledgeable and provided an installer that was extraordinary. Ted and EJ, the Installing team are professional, helpful, and did a wonderful job. I would not only recommend them, but I believe they deserve a bonus!

Very knowledgeable staff.

Quit in the middle of the job because he thought it would take too long and he had other jobs lined up. Completely unprofessional, a quitter.

Lowes in OTOTW is amazing! They went above and beyond to help us today with our stove factory warranty replacement. We have been disputing with LG to replace our defective stove for almost 3 whole months of non-use. LG sent us to the wrong location first. The RTM clerk went out of their way to track down our information that LG never sent. Frank in appliances stayed late to make everything possible. We were sent to the wrong store first, so we were late. He knew what we had been through already and made this process as smooth as possible for us. Thank you to him and Ms Gail for everything! This is truly a blessing to be able to cook on our stove again.

very friendly and knowledgeable