Hearing Aid

I went to the Costco Hearing Aid Store to have my hearing aid tubes changed out for longer tubes and a pack of batteries. Audra D. was very rude to me. She behaved very unprofessional, like she didn't want to help me. As if I was bothering her. After she changed out my tubes, instead of having me pay for my batteries, she had me wait while she helped another customer who walked up. When I told her that she could have had me pay for my batteries that I told her I wanted to purchase before the other customer arrived, she said "sorry it didn't work out the way I wanted it to." She was very unprofessional! Audra D. should take some customers service classes so she will know how to treat every one with respect.

Came in for a free hearing test but the doctor wasnt in. The receptionist Jessica was very helpful. She scheduled me for an appoinment to come back next week but i wont be able to since im leaving this afternoon. When i get back into town i will call to schedule an appointment.

Great help, easy testing procedure, very nice, helpful people

A really great experince today and in my last two annual visits. Hearing Instrument Specialist Susan Friesen is a delight and a joy to work with. Kind, considerate, informative and professional I trust that I am in good hands with Susan. The front office staff was also friendy, pleasant and professional. The welcoming cup of coffee and snack made me feel as if I were visiting a friend and not a medical office. I will definitely spread the word! :-)

I went to this office with my mom and she's a senior and they treated her very nice

The best experience my family ever had! Very knowledgeable and courteous staff!

Very nice and helpful.

Got in when they were offering free hearing aid cleaning, got out quickly and my family member said they were good as new.

The Auburn location has the nicest and professional people I have had the pleasure to meet and be treated by.They are doing great. They are always here for us. I have been a patient for over 34 years!

Janene really listens to you and goes the extra mile to be sure the device is exactly what you need. She is very thorough through the entire process of testing to fitting the aids. Janene is also very caring and patient, a must during this process.

David is the best.

Marco and Dian are both great. Very professional and knowledgeable.I hope they never leave Auburn.

Very unprofessional

I met with Dr. Tracy Volkman today and have been going to Gold Country Hearing for more than one-year now. Every single visit is amazing. I've been experiencing rapid hearing loss in my right ear, which is due to heredity. She did a hearing test today which reveals more loss. She graciously spent quality time checking and updating my hearing aids. And the test and spent time to discuss options. Appointments are not rushed, she is genuinely interested in helping people! This is a rare trait these days, I feel. I especially enjoy speaking with Ceil in the office, as well. It is always a very pleasurable experience & I would highly recommend them. Their quality of customer service is more than just five-stars. Thank you Gold Country Hearing!

Just finished an appointment with Dr. Tracy Volkman. She is knowledgeable, warm and caring. My specific hearing issues were complex and I was really struggling to hear in meetings. She did some quick tweaking to the hearing device sound via her computer and viola I am now hearing everything. She is amazing and the gal at the front desk knows everyone by name. I highly recommend Whisper.