Hearing Aid

This office encompasses the brand ProAudiology, which I visited a couple of months ago and saw Pamela Pannell, the audiologist. The equipment wouldn’t work and she had to do my hearing test manually. When it was over, she said that I needed noise-canceling hearing aids for the ringing in my ears. Since this office exists primarily prescribing hearing aids and nothing more, I was a bit skeptical, but thought she knew best. I figured I’d at least try them. But, Pamela told me my insurance covered a different one than what was her favorite to prescribe and could I pay the difference. I asked her if the one that my insurance company preferred would do the job and she said it would. I asked if she could get it for me and she said she might be able to get a different one that she liked better and she’d get back to me. (I was referred here by my insurance company) Now, frankly, if the one my insurance company will pay for works fine, which she said it did, and I’m just trying it out to see if it helps, I couldn’t give sixteen flying figs which device she might rather get a kickback on. And, now, here I am waiting to hear from dear, professional Pamela, who lost interest in my health as soon as I wasn’t divvying up cash for her favorite toy. I have called the office several times and left very polite messages for Pamela and have gotten no response. I have left messages for her PA and have gotten no response. I have left messages for their office manager, finally asking her to please call me back and just tell me that they have no interest in serving me, so that I know to find another audiologist and start over, but received no response. The people here don’t care about you any more than the cash they can extract from yours or your insurance company’s pockets. If it’s not enough, they won’t even pick up the phone to tell you to kiss off. This is the most unprofessional, sorry excuse for a medical office I have ever encountered in my life. I hope to never come across another

The doctors are very professional and caring. The hearing aids are fantastic--easy to wear and work well even in crowded restaurants.

They just don’t care about the people that come in there.

This place charged my grandfather for a hearing test. I took him to three places and the other two places did not charge him or him insurance. (One place was terrible) The place we bought from had better hearing aids at half the price. Sarah’s Hearing aids we’re the old style with a tube and the ones we got are the new kind with the little wire and speaker in his ear. She acted bored with Is being there.

RUDE, very rude on the phone! She was basically seeing if I had the money to buy hearing aids because I don’t have insurance before I could come in.

The Audiologists and techs are all very detailed and caring and create a good, family atmosphere.