Hearing Aid

We just had the absolute worst experience with the front desk staff. The assistant who made the appointment, was extremely helpful, however, there was apparently some miscommunication about fees and what the type of exam was called. Normally, not a huge issue, but Ms Hastings, who 'greeted' my mother when she brought my son in to be seen for the initial exam, was nothing short of rude, and talked down to both my mother and myself. The patrons who visit your office are already in a heightened state, worried something is wrong and that they or a family member are LOSING THEIR HEARING. A little compassion goes a very, very long way. Her cutting me off while I was trying to explain what I understood would be happening, twice, and her condescending tone, are something I simply was shocked to experience from someone in a customer service position. We will NEVER, go back to this audiologists office - and unfortunately, never even got to see the doctor because this woman, turned us off of the clinic so quickly.

My 88 year old Mother visited your center and said she was never treated so nicely. I believe she said the man’s last name was McGuire (?) and she said he was very kind and helpful! Thank you for taking care of my Mother!

Me siento muy satisfecho de haber reemplazado mis audífonos por unos de la más alta calidad que sólo podrás encontrarlos en New Sound Hearing Aids !!! Además de el servicio y atención por parte de Sonia, Gloria, Larry y Rolando es de primera porqué realmente Ellos se preocupan por cubrir tus necesidades realizando una buena evaluación técnica y ayudándote de acuerdo a tu presupuesto a seleccionar el mejor audífono y lo más importante es que siempre estarán contigo invitándote a que periódicamente asistas a las evaluaciones para tu mejor confortabilidad .

Very good people, great services

The staff was very kind and helpful in tending to my mom's hearing problem.The staff carefully removed wax buildup and patiently suggested devices to aid her hearing. 😃

Idk

SO friendly, and so helpful. Helped my daughter immensely. Go Lumberjacks!!

Very dependable and affordable.

I’ve needed hearing aids for 10 years now. I’ve had two previous fittings to help improve my hearing loss with not much improvement overall. Marylyn is the first audiologist to correctly test and fit me with new hearing aids, using the right equipment and techniques to evaluate my current prescription. I was impressed mostly with the time she took at my initial appointment, never rushing or hurrying to get everything done, trying to get it right. I also appreciated her quick responses to my email questions and concerns. She is friendly and very personable , and you can immediately tell she loves her business and respects her client’s needs. My new blue tooth aids are great and for the first time “programmed correctly “, using a technology called “ Speech Mapping “ that enables her to match the sounds my aids are hearing in real time, in my ears, to my new prescription. I couldn’t be happier with this whole experience. Jim H.