Hearing Aid

Horrible customer service! I am actually writing this on behalf of my mother and her experience at this store while buying a hearing aid for my father. They went to the store and purchased a $6000 hearing aid. By signing in the office that day, they were able to receive a free $200 charger. They had to sign that day to get this "deal". They signed up and the hearing aid and charger were ordered that Friday. The office did review the contract with them. My father had changed his mind the next day. When my mother called on Monday ( as well as over the weekend) to cancel the order she was told she would still have to pay a $600 restocking fee. My father never even received the hearing aid and she still needed to pay the restocking fee. I think the thing that really kills me is the customer service. The owner of that franchise and the person who fitted my father for the hearing aid were very rude about all of this. They were super friendly in the beginning when they were buying a hearing aid for $6000. If they were to order it on line, they could have canceled the order and not be charged the restocking fee. They are on a fixed income and was still told they needed to pay a restocking fee when the hearing aid wasn't even shipped yet. The best part is the next day the office sent my mom a letter via FedEx explaining to my mother the contract and highlighting the restocking fee. They had to really let a couple in their late 60s on a fixed income know that they were duped out of $600. Way to go Miracle Ear!! I work with people who are above 50 years old in social serivces. Never recommending this place.

I am great full to Miracle Ear and Karen and the Ashland office for helping me hear again. The experience was truly amazing. She helped me feel comfortable throughout all the testing process, she showed where my hearing was deficient and explained which hearing aides would be best for me. Following the arrival of my hearing aides she adjusted the fit, set them to my hearing needs and made sure I was comfortable with their wear and operation. She continues to be helpful through the followup process. As for the hearing aides themselves, I could not be any more pleased with how they are working. The other day I was at home standing outside listening to the birds singing, I turned of the hearing aides and I could not longer hear the birds, I have been astounded as I realize all that I had been missing. Thank you miracle ear and Karen for reopening my world of hearing.

Got a thank you letter and his last name was spelled wrong! Makes me wonder how happy they are that we went there!

Dropped in a few weeks ago. Julie at the front desk was incredible. Helped me resolve two separate issues that my relative's hearing aids were having. When I returned the hearing aid to my relative, the issue had been fixed and Julie taught me how to fix it in the future (easy cleaning tutorial)!! Very helpful and good-natured. I would recommend Julie and this location to anyone looking for top-notch service.

Very professional prompt and courteous service. I have been going here for 10 years.

Hearing test was thorough and complete. Being able to trial a number of different hearing aids prior to selection was a deffinent plus. Few other providers offer this no commitment service with the real goal being satisfaction with the hearing aid purchase.

Great experience!

Free hearing exam!

Intelligent, thoughtful, practical solutions for hearing health

An excellent place to get your hearing aids Alica is very professional and helpful