Hearing Aid

One of my hearing aids stopped working after hours. I called Carolina Hearing first when they opened the next morning and they asked how soon I could get to their office. After arriving, I was seen right away. My hearing aid was repaired within 15 minutes and I left able to perfectly hear for the coming weekend. Great service and free lifetime batteries is why I chose Carolina Hearing for my 2nd set of hearing aids.

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I just wanted to say that Rick and Amber are very good. I had my first hearing test in about 20 years last week. I was always scared to go have it tested because of the way people use to treat us over 20 years ago with hearing tests. The room was very nice and the test was easy. They were very patient with me and took very good care of me, making sure to explain my hearing loss and what it means in a way I could understand. I am very proud that I went to the Smithfield Miracle Ear to get my hearing tested. They treated me with respect and took very good care of me. I picked up my hearing aids today and so far they have been real good. I have never been able to hear this good! I will be recommending some of my family members to go here without hesitation. Now my husband wants to go so he can hear the fleas on our dog!

Not even sure where to start, but I guess I will go with their phone system. I have been affiliated with them now for three years and I constantly have trouble getting a hold of them by phone. Always Nicole's voice in a very pleasant slow manner asking the person calling to leave a detailed message and my phone call will be returned. Think again. Also, my phone calls go the other way and am told mail box is full cannot leave message. However, press 2 and if you know your parties number you can call that. What party? What number? No reputable business should be that hard to get a hold of. I ordered batteries for my hearing aides back in June and asked that the rubber 'buds' that go into ear be replaced as well. The batteries came in a timely fashion, but no rubber things. So it has been an uphill battle to get this done. I believe they are a bit stretched out otherwise why would my hearing aides just slide out of my ear from to time. By some miracle I was able to get a hold of Nicole a couple weeks ago and we talked at length about why they have not been sent up to this point and how she will rectify the problem. She was kind enough to say she will send two different sizes. Great. That was two weeks ago and I come away from my mailbox each day without them in there. I have probably called their number at least 20 in the past three days. Today, even though I am using my contact already in my phone I keep bugging a lady who says the number I called is hers not Accuquest. I am fed up with the nonsense! I even called the birthing place next door to them to see if for some reason the closed shop and no one is at home. That would explain a lot. Nurse at birthing place does not believe they moved. By the way, just called the other three area Accuquests and got the same response. I am going to call corporate headquarters and see if they have a clue. I would not recommend this place if service means anything to you

Great experience with Dawn and Dr. Fisher. They both are very friendly and professional. Dr. Fisher perform a thorough exam and did a great job of explaining the results. She then show me my options and provided recommendation once I asked. I would recommend this practice to anyone with hearing issues.

Caroline was very professional and performed a thorough and efficient evaluation. The complimentary examination is a good incentive to get a baseline hearing test before their is significant hearing loss :)

Great Audiologist--I had no idea what I was missing!

My grandmother is ninety three years old and bought her hearing aides for $5400 going on two years ago. Each time she has gone to the Dr. she explained she was not able to hear good but they always readjusted and sent her home. My grandmother has been going every three months and they do the same thing. Apparently the original Dr is no longer there and there is a new Dr. & another person that comes in. This last month when she went they tried a different pair which she was able to hear FINALLY. My grandmother asked how much they were going to be seeing as she has complained about a consistent hearing loss. The Dr. told her they would give $1500 off for the hearing aid that has not been beneficial for the last two years. I am livid with this company and currently waiting to see what Corporate is going to say. You want to charge almost $6000.00 for useless hearing aids then give her $1500 off new hearing aids to buy the hearing aid that she can actually hear. What kind of company takes advantage of people this way?

Not only was the doctor very nice and knowledgeable but the front end girl was also nice and knowledgeable too.

Nicole and Ravin are both outstanding. Nicole makes you feel completely welcome and keeps the reception area immaculate, with very nice decor. The office has alway had coffee and cookies, which make you feel right at home. Ravin, is very knowledgeable and takes the time to explain things in great detail to make sure her client has a complete understanding of how to get the best out of their hearing aids. I am the spouse of her actual client, and she even takes the time to answer any questions I have. I highly recommend this office.

Nice and carding staff

Outstanding team! The support provided by Dr. Marquis and her staff Sandy and Carol has been provided with extreme care. I highly recommend them to anyone who may be in search of hearing aids and hearing loss issues.