Insurance Companies

Not what I expected. Poor claims handling.

Great people, great service! I highly recommend.

I do not recommend using this company for insurance needs. While their pricing is attractive they will do whatever it takes not to pay your claim if you ever need to make one. As a very long term customer with no claims, I was shocked and disappointed to find out I've been wasting my money paying for coverage. And the kicker, if I'd like to take my business elsewhere I will have to pay cancellation fees.

Rates are way to high.

excellent as always. Matil always goes above and beyond. thank you

I have never seen so much incompetence in one office. I admit they have extra challenges with things head office has been doing but they also do a pretty good job of making things worse. Meghan seems to be the only one there with any skill at all.

Great service!

Drew left me a lengthy voicemail regarding details of a payment relapse & demanding repayment & all the ways I could make that payment & for me to come in to the office & call him back immediately to discuss the matter promptly shortly after 9 am on Wednesday morning (February 17th / 2016) The problem being I am not a client of this business establishment & the lengthy detailed voicemail was left in error. When I attempted to return Drew's phone call & inform him politely of his error a female staff member answered stating Drew was unavailable & accused me of lying about my identity in order to get out of paying. I tried to assure her this was not the case & to please kindly remove my contact information from their files & no longer call me with harassing content & requested that she stop using condescending tone. She proceeded to be more belligerent & swear then hung up on me. I attempted to call back & speak with a manager or supervisor but my calls went unanswered so I called back again this time blocking my number when another female agent answered. This female agent tried to tell me there was no manager or supervisor. I attempted to state that all places of business' have a supervisor or manager & that I did not believe her to which she stated she did not care if I believed her & she too hung up on me. At this point I called State Farm Insurance head office & spoke with a manager there in the Customer Relations Department who politely & kindly addressed my concern & wrote up a complaint to address with David the manager of this location so in fact there is a manager & he will personally be writing me an apology as well as Drew & the other staff members. In addition my phone number has been removed from their files since Drew in fact did have his wires crossed & information wrong calling me by mistake & in error!! Perhaps this establishment should be more careful & professional about the phone calls & voicemails they make & leave in the future!

Nice friendly staff

If you are looking for commercial insurance this is the place to call! Ask for Ronnie. Cowan has awesome, friendly staff who work hard to find you the coverage to suit your business needs